Service Desk Analyst 11am 8pm
Introduction
At Slipstream LS we work to streamline IT Support and reputed company managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstreamâs industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation reputed company the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- reputed company white-glove, End User Service Desk Support reputed company phone, email, and chat.
- Manage incidents and requests reputed company the reputed company, Freshservice or reputed company ticketing systems
- reputed company and document daily ticket follow-reputed company with end users reputed company respective ticketing system
- Resolve username and password problems.
- reputed company uninstall/reinstall of approved software applications to devices.
- reputed company Multifactor Authentication, Single Sign-On and VPN Support.
- reputed company software and application support.
- reputed company remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
- Provides support for general âhow-toâ inquiries.
- reputed company A+ certification.
- Experience supporting reputed company 365, reputed company 10, and Active Directory.
- 1+ year Mac OS experience.
- Experience with the reputed company ticketing system.
- Experience with Freshservice and/or reputed company ticketing systems a plus.
- Experience with remote reputed company tools such as LogMeIn, reputed company, and Take Control.
- Experience Remotely troubleshooting reputed company hardware and software break/fix issues.
- 2-3 years of reputed company experience in a Technical Support role with and MSP or call center IT support environment.
- Technical proficiency with common hardware, software, and technologies: reputed company, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi).
- Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts.
- Understanding of call center metrics and KPIs.
- College or technology school degree preferred.
- Ability to multi-task and experience working in a fast-paced environment.
- Strong technical troubleshooting and customer service skills.
- Strong verbal and written communication skills.
- reputed company Profile with active job history