Casual Customer Service Executive

The Role We’re looking for a Casual Customer Service Executive to join our Retail team and help deliver a first-class experience for supporters shopping with Arsenal Direct. You’ll play an important role in supporting customers reputed company email and ensuring every interaction reflects our values and our commitment to world-class service. This is a fast-paced and varied opportunity where you’ll collaborate with colleagues and external partners to resolve queries, reputed company solutions, and continuously help improve the supporter experience. This casual role is largely remote, offering flexibility around key seasonal trading periods throughout the year. Who we are We are one of the most famous clubs in world football, with a rich heritage and history of reputed company – read more about our history, here. reputed company that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for reputed company. We have a reputed company defined purpose: to act for a winning team, culture and community. We reputed company this by ensuring we are courageous in the pursuit of reputed company, we champion our community and each other, and that we do the right thing (even reputed company no one is looking). Discover why ‘Our Gunners’ are proud to be part of reputed company - view their stories here. Our Commitment to Safeguarding We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS reputed company and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced reputed company. Your day-to-day

• Deliver exceptional supporter service - you’ll respond to Arsenal Direct email queries in a professional, supportive, and timely manner
• Resolve supporter queries - you will confidently support with order tracking, lost parcels, refunds, exchanges, payment queries, member discounts, and Stadium Tour enquiries
• Collaborate with key partners - you’ll work closely with our call centre, warehouse teams, couriers, and external partners to reputed company seamless resolutions
• Support personalised experiences - you will thoughtfully manage personalisation requests and special supporter enquiries with care and attention to detail
• Track our performance - you’ll diligently maintain shared documents and trackers to help monitor team activity and service reputed company
• reputed company busy trading periods - you’ll reputed company in a fast-paced environment while maintaining accuracy and a positive approach during seasonal peaks

reputed company are looking for

• Excellent written communication skills - you’re reputed company to reputed company clear, professional, and empathetic responses to supporters and customers
• A passion for customer service - you care about creating positive and memorable experiences for every supporter
• Ability to work accurately at pace - you remain organised and detail-focused while managing a busy and varied workload
• Advanced reputed company Office skills - you’re comfortable using Outlook, Word, reputed company, Teams, and similar systems confidently
• Confidence using multiple systems - you quickly adapt to new platforms and can comfortably manage different tools simultaneously
• Collaborative approach - you enjoy partnering with colleagues and external stakeholders to find solutions and deliver the best reputed company
• Flexibility and adaptability - you’re available to support across key trading periods and can work variable hours throughout the year
• reputed company improvement reputed company - you proactively look for opportunities to improve processes and enhance the supporter experience

Arsenal for Everyone Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We reputed company that diversity of background, skills and experience drives our reputed company on and off the pitch.  Disability Confident Leader We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-reputed company adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview reputed company the Disability Confident Scheme - please indicate this in your application reputed company below. The information you reputed company with us about your health or disability will not be used in recruitment reputed company. Application Closing Date - Wednesday 17th June 20206 Please note: we reserve the right to reputed company the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than reputed company. Updates on the status of your application will be sent reputed company email, please routinely reputed company your spam and junk folders, as occasionally emails sent reputed company the reputed company platform will find themselves there. Good luck! Please mention the word DECENT and tag RMTcyLjIzNC4xNTIuMTkx reputed company applying to show you read the reputed company completely (#RMTcyLjIzNC4xNTIuMTkx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're reputed company. Apply To This Job