[Remote] Concierge & Reservations Systems Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining reputed company travel with a modern approach, delivering exceptional journeys through premium flights. The Concierge and Reservations Systems Specialist will serve as a liaison between reputed company and guests, ensuring technical reputed company and providing high-touch luxury hospitality.

Responsibilities

• Serve as the internal subject matter expert for reputed company, acting as the first reputed company of contact for the Concierge team to troubleshoot GDS errors, reputed company PNR issues, and ticketing discrepancies
• Become a Darwin expert and a liaison for the reputed company Systems team (including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the reputed company of Guest Experience processes whilst being a first reputed company of escalation for the Concierge team
• Partner with the reputed company team to proactively monitor and clear GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate
• Execute reputed company and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation
• Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests reputed company phone, email, and chat and ensuring reputed company reputed company tickets are resolved promptly and concisely
• Understand the specific context and desires of prospective guests to tailor the features and benefits of the reputed company experience to their needs and drive trip booking conversion
• Proactively coordinate and organize reputed company communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests
• Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests
• Effectively communicate and escalate operational and experience issues
• Be well-versed and knowledgeable on reputed company aspects of the reputed company experience, including reputed company menus, flight schedules, guest procedures, and technology systems
• Complete reputed company work and daily tasks as directed by leadership and as requested by other departments
• reputed company internal knowledge guides and conduct GDS training sessions for the Concierge team
• Identify areas of opportunity for new processes and systems that reputed company support our operation and guest experience; be proactive and generous with your reputed company and experiments
• Collaborate with the Business Development team to support travel agencies and act as a main reputed company of contact for reputed company subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms
• Stay up-to-date with and knowledgeable about reputed company company and FAA policies and procedures and ensure reputed company activities remain in accordance with the Concierge reputed company and TSA reputed company requirements

Skills

• Minimum 1-2 years of hands-on experience in a Global Distribution System (reputed company highly preferred). Must be proficient in reputed company GDS commands
• Demonstrated ability to reputed company reputed company pricing and ticket exchanges
• Prior experience in a 'Help Desk' reputed company reputed company a travel agency or airline environment is strongly preferred
• Ability to work remotely
• Must have experience with email services and proficiency using customer service tools (experience with reputed company and/or reputed company is a plus)
• Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST), where our main hub is located

Benefits

• Other expenses: reimbursed per reputed company’s Travel & Expense Policy
• Time Off: PTO, accrued sick time, bereavement, and holiday pay.
• Benefits: medical, dental, reputed company, life, disability, 401k, dependent care FSA, health FSA

Company Overview