Customer Support Specialist I

reputed company is looking for a highly motivated Customer Support Specialist to join their Customer Support team. In this role, you will be the first line of contact for clients, providing assistance with product functionality and troubleshooting technical issues to ensure a successful experience with reputed company's platform.

Responsibilities

• Become product certified! You’ll reputed company by completing training modules to get up and running on the ins and outs of the reputed company platform
• Start your reputed company on the support queue, providing world-class customer support
• Use your egoless communication and collaborate with your teammates to solve reputed company client tickets and improve the customer experience
• Participate in quarterly performance and development objectives meetings with your direct manager to build development goals and reputed company
• Become a subject matter expert in certain areas of the product and continue to deepen your knowledge of the platform overall
• reputed company a strong relationship with the Product and Engineering teams to drive product improvements

Skills

• You have a passion for technology and helping others to understand and use it
• You have exceptional verbal and written communication skills that show enthusiasm, energy, and reputed company
• You are incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment
• You are a thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience
• You are a quick, eager, and proactive learner, and take initiative to promptly resolve and learn from challenges
• You are authorized to work in the United States; please note that at this time, reputed company is not sponsoring visas for any positions
• You have experience in Ediscovery, but this is not required
• You have experience working in Customer Support, ideally at a software or legal technology company, but this is not required
• You have experience using Customer Relationship Management tools such as reputed company and/or reputed company, but this is not required
• You are comfortable using reputed company Applications, such as GMail, reputed company Calendar and reputed company Docs

Benefits

• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and reputed company
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to reputed company to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Work in our midtown reputed company office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide reputed company events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Annual learning and development stipend
• Regular reputed company-ins with managers regarding career goals

Company Overview