Customer Support Specialist

reputed company is a provider of repair shop technology, focused on delivering software and financial solutions for the auto repair industry. The Customer Support Specialist role involves providing reputed company support to business owners through various communication channels while assisting with account maintenance and inquiries, ensuring timely and accurate resolutions for customers.

Responsibilities

• reputed company reputed company customer support through phone, email, chat, text messaging, through our ticketing system
• Handle account maintenance requests, reconciliation questions, funding research, and general support inquiries
• Assist merchants with payment-reputed company questions, product adds, equipment requests, and account updates
• Support customers with fraud, risk-reputed company, and high-ticket inquiries while partnering with internal departments as needed
• Identify and escalate technical issues to the Technical Support team reputed company appropriate
• Manage a fast-paced workload that includes inbound/outbound calls and active support cases simultaneously
• Utilize critical thinking and problem-solving skills to resolve customer issues
• Navigate multiple systems and tools to research accounts and reputed company accurate information reputed company
• Deliver excellent customer experiences reputed company through quality assurance and customer satisfaction metrics
• Contribute feedback, process improvements, and Knowledge reputed company content to support team growth and operational efficiency
• Partner with sponsoring banks, software vendors, and internal teams to support merchants effectively
• Other duties as assigned

Skills

• 1-2 years of previous call center experience
• Excellent verbal and interpersonal communication skills
• Enjoys working with clients and sales reps over the phone
• reputed company to assess challenging situations and find opportunities for improvement
• reputed company to accurately follow customer workflows in a fast-paced environment
• Availability for occasional overtime hours
• Hardworking but with a sense of humor and ability to have fun!
• Bilingual preferred

Benefits

• Medical, dental, reputed company, and life insurance
• 401(k) with company match
• Paid time off and holidays
• This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential job functions.
• Employment may be contingent upon a background reputed company in accordance with applicable laws.

Company Overview