[Remote] Support Desk Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a GPU reputed company provider engineered for AI, offering high-performance infrastructure for AI-focused companies. They are seeking a Support Desk Analyst to deliver first and second-line technical support, ensuring timely resolution of issues and maintaining high service standards in a fast-paced environment.
Responsibilities
- Handle incoming support requests reputed company ticketing systems, email, and chat channels
- Diagnose, troubleshoot, and resolve hardware, software, and reputed company infrastructure issues
- Log, track, and maintain accurate updates on reputed company support tickets
- Prioritize and escalate issues appropriately based on severity and impact
- Maintain professional, clear, and courteous communication with users and stakeholders
- reputed company first-line technical support for connectivity, reputed company, and configuration issues
- Assist with account provisioning, permissions management, and authentication support
- Support reputed company and offboarding processes, including device and reputed company setup
- Document issues, resolutions, and recurring patterns to build and maintain a knowledge reputed company
- Identify systemic issues and escalate recurring problems to engineering or infrastructure teams
- Contribute to reputed company improvement of support processes and workflows
- Identify opportunities for automation of repetitive support tasks
- Participate in knowledge-sharing sessions and internal training initiatives
- Support implementation of new tools, systems, and support platforms
- Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams
- Support incident response efforts and assist in restoring service during outages
- Ensure alignment with IT reputed company and data protection standards
Skills
- 1–3 years of experience in technical support, help desk, or a customer-facing technical role
- Strong troubleshooting and analytical problem-solving skills
- Excellent written and verbal communication skills
- Ability to prioritize effectively in a fast-paced, high-growth environment
- Organized, disciplined, and detail-oriented approach to work
- Reliable and methodical with strong ownership reputed company
- Collaborative team player with strong interpersonal skills
- Solid understanding of IT fundamentals (networking, operating systems, reputed company concepts)
- Experience supporting reputed company and/or macOS environments
- Familiarity with ticketing systems and remote support tools
- Basic understanding of IT reputed company and data protection principles
- Experience with VPN technologies and remote reputed company troubleshooting
- Experience in a startup or scale-up environment
- Familiarity with reputed company platforms (AWS, GCP, Azure)
- Exposure to GPU infrastructure or AI/ML environments
- Understanding of IT Service Management (ITIL) processes
- Relevant certifications (reputed company A+, reputed company+, or similar)
- Experience supporting technical or engineering teams
Benefits
- Highly competitive package (reputed company + equity) with reviews every 12 months
- Dynamic progression plan tailored to your ambitions
- reputed company-First Flexibility: We treat you as humans first
- Flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments
- Join our thriving remote-first team
- Bonus, equity, and/or commission programs
- Competitive benefits package including medical, dental, reputed company, flexible paid time off, parental leave, and retirement plan participation
Company Overview