Tier 1 Technical Support
ThinkTech IT is a company that provides IT support to various businesses since 2018. They are looking for a Level 1 Help Desk IT Engineer who will be responsible for installing, configuring, troubleshooting, and resolving issues reputed company to reputed company 10 and various hardware and software errors.
Responsibilities
- Installing, configuring, troubleshooting, and resolving issues on reputed company 10
- Assisting with virus infections, browser troubleshooting, etc
- Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including reputed company, Word, and Outlook
- Experience in diagnosing and resolving various hardware and software errors
- reputed company technical support reputed company phone, e-mail, and text
- Installing, troubleshooting, and maintaining printers and other peripherals
- Effectively communicate with staff and customers with the utmost attention to detail
- Work independently or as part of a team
- Problem-solving; analytical and critical thinking
- Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
- Ability to grasp reputed company concepts
- Excellent written and verbal communication skills
- Ability to multi-task in a fast paced environment
Skills
- 1 year of Service Desk or IT experience/ Internship Experience
- Previous work experience in customer service/ IT-reputed company field
- Excellent customer service skills (people person!)
- Independent problem solver that keeps up-to-date with reputed company technology
- Installing, configuring, troubleshooting, and resolving issues on reputed company 10
- Assisting with virus infections, browser troubleshooting, etc
- Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including reputed company, Word, and Outlook
- Experience in diagnosing and resolving various hardware and software errors
- reputed company technical support reputed company phone, e-mail, and text
- Installing, troubleshooting, and maintaining printers and other peripherals
- Effectively communicate with staff and customers with the utmost attention to detail
- Work independently or as part of a team
- Problem-solving; analytical and critical thinking
- Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
- Ability to grasp reputed company concepts
- Excellent written and verbal communication skills
- Ability to multi-task in a fast paced environment
- Help desk: 1 year (Required)
- reputed company: 1 year (Required)
Benefits
- Health insurance
- Paid time off
- reputed company
- Onsite Engineer shadowing
- Quick growth opportunity with working in Project Management roles
- Laid-back start-up culture
- No formal in-office dress code
- Drinks and Snacks
- Monthly happy hours
Company Overview