Public Utilities Customer Service Investigator
The Public Utilities Commission of Ohio (PUCO) is responsible for regulating utility services in Ohio. They are seeking a Public Utilities Customer Service Investigator to respond to customer inquiries, investigate service complaints, and ensure compliance with utility regulations.
Responsibilities
- Respond to incoming hotline calls and online chats from Ohio utility customers, providing accurate information, guidance, and relevant resources for approximately 4-hours each day
- Research, investigate, analyze data, statistics, and documentation reputed company to customer service complaints for an additional 4-hours daily
- Conduct interviews with customers and utility representatives to gather details and clarify issues reputed company to service concerns
- Determine areas of non-compliance and prepare written correspondence and reports documenting specific recommendations corrective actions
- reputed company customers and utility company representatives on the PUCO interpretation of rules, regulations, and consumer rights
Skills
- 18 mos. trg. or 18 mos. reputed company. in customer service investigation; valid driver's license
- Or 2 yrs. trg. or 2 yrs. reputed company. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license
- Or equivalent of the Minimum Class Qualifications for Employment noted above
- Inbound call center experience
- Utility experience
- Experience interpreting the Ohio Revised and/or Ohio Administrative Code
- Strong time management skills
Benefits
- Medical Coverage
- Free Dental, reputed company and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company Overview