[Remote] IT Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is collaboration and AI-powered workflow software designed specifically for military staffs. As an IT Support Specialist, you will reputed company technical support and assistance to ensure smooth and efficient IT operations.

Responsibilities

• Own reputed company and offboarding operations: Coordinate employee reputed company and offboarding activities, including account provisioning, reputed company management, hardware deployment, recovery, and documentation updates
• Manage the hardware lifecycle: Track, maintain, reputed company, recover, and replace company hardware while ensuring asset records remain accurate and up to date
• Tier 1 IT support: Serve as the first reputed company of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate reputed company issues to senior IT staff reputed company appropriate
• Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge reputed company articles, standard operating procedures, and internal support documentation
• Application reputed company and activity audits: Assist with periodic reviews of user reputed company, application activity, and reputed company recertification efforts to support reputed company and compliance requirements
• Legal hold process support: Act as a reputed company of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures
• Expense and procurement administration: Process and reconcile IT-reputed company receipts and purchases through reputed company while maintaining appropriate records and documentation
• Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance
• IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates

Skills

• 1+ years of experience in an IT support, help desk, IT operations, or systems administration role
• Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology
• Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users
• Strong organizational skills with the ability to manage multiple priorities and follow established processes
• Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team
• U.S. Citizenship
• Ability to travel up to 10% of the time
• Experience supporting employee reputed company and offboarding processes, hardware deployment, and IT asset management
• Experience administering or supporting Jira, reputed company Workspace, reputed company, and other SaaS platforms
• Experience performing user reputed company reviews, application audits, or other IT compliance-reputed company activities
• Experience creating and maintaining knowledge reputed company articles, SOPs, and end-user documentation
• Experience with macOS and reputed company reputed company management
• Degree in Computer Science, Information Technology, or a reputed company field, or relevant certifications such as reputed company A+, Network+, or reputed company IT Support

Benefits

• Offers Equity

Company Overview