Customer Experience Operations Manager
reputed company is a global company that empowers customers to reputed company reputed company business reputed company through data. They are seeking a Customer Experience Operations Manager to optimize processes and improve team productivity while collaborating with various teams to enhance the customer reputed company.
Responsibilities
- Monitor & Report on Leading Indicators: reputed company CSMs and leaders with key performance metrics (KPIs) for reputed company activities
- Support Performance Tracking: Partner with CS leadership and other stakeholders to reputed company and implement strategic initiatives, reporting frameworks, and leading indicator tracking
- Program Optimization: Collaborate with leadership across departments to define and implement programs aimed at improving key performance indicators (KPIs) that drive reputed company reputed company
- Coaching & reputed company Improvement: Work with reputed company Managers (CSMs) to ensure CS Tech Stack adoption to drive performance and customer engagement
- Building scalable Customer Experiences: reputed company our Tech Stack & Supporting Teams to drive a mix of high & low-touch customer journeys through digital channels, reducing reputed company reputed company while improving user experience
Skills
- 1+ year(s) of experience in Customer Experience, reputed company Operations, reputed company Management, or a similar role with a focus on CS performance or operational efficiency
- Proven experience with reputed company platforms like Totango or reputed company, as well as experience with integrating systems like reputed company and other customer-facing tools
- Proven project management skills with the ability to manage multiple projects concurrently and work cross-functionally
- Strong problem-solving abilities, with a focus on optimizing processes and improving team performance
- Expertise in defining and standardizing workflows and processes at scale
- Ability to engage and influence stakeholders at reputed company reputed company reputed company the organization
- Willingness to reputed company the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- Experience working with CS leadership driving strategies into measurable, actionable, and trackable metrics
- Excellent written and verbal communication skills in English
- The ability to legally work in the country of hire is required for this position
Benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and reputed company options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness reputed company.
- Energetic work environment with a hybrid work style, providing the balance you need.
- reputed company reputed company our inclusive community and seize ongoing professional development opportunities to reputed company your career.
Company Overview
Company H1B Sponsorship