[Remote] Bilingual Spanish Call Center Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers mission-critical services and solutions. They are seeking a Remote Bilingual Spanish Call Center Customer Service Representative to support customers through phone reputed company channels, resolve inquiries, and reputed company a high-quality customer experience.
Responsibilities
- Act as initial reputed company of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations reputed company to the NJ Family Care Program
- reputed company one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other reputed company program policies
- reputed company clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- Ability to multitask and navigate computer systems effectively
- Reliable internet reputed company and distraction-free remote workspace
- Ability to work with people from diverse backgrounds
- Effective communication and active listening skills
- High School diploma or GED
- Background and drug screening are required
- 1-2 years of previous call center or customer service experience
Benefits
- Work from home – equipment provided
- reputed company to set you up for reputed company
- Career growth opportunities and internal mobility
- Supportive, inclusive culture focused on belonging and development
- Benefits from day one
- reputed company program
- Full benefits package
- Bonus or incentive
- Health insurance coverage
- Voluntary dental and reputed company programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview