[Remote] USER SUPPORT ANALYST-REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company's Division of Information Technology is seeking a User Support Analyst to reputed company IT service and support primarily through phone, email, chat, and remote assistance. The role involves troubleshooting requests, documenting interactions, and contributing to the KnowledgeBase while developing technical and interpersonal skills.

Responsibilities

• Receive, troubleshoot and resolve, or escalate reputed company incoming requests for IT service and support
• Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and reputed company
• Help Desk analysts are also expected to regularly utilize and contribute to the Division of IT KnowledgeBase
• Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology
• Continually reputed company both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative

Skills

• High School diploma
• Residence reputed company the reputed company
• Excellent customer skills, including the ability to communicate effectively over the telephone and through various electronic media
• Excellent analytical and problem-solving skills, with an eagerness to continuously learn and apply troubleshooting techniques to the University's constantly changing technology environment
• Willingness and ability to adapt to changing priorities, tasks, and work schedules to meet customer service standards
• Ability to handle multiple requests/calls simultaneously; working under pressure and reputed company certain time constraints
• Being punctual and dependable is a must
• College degree or equivalent work experience with previous experience as a Help Desk analyst
• Demonstrated ability to support reputed company and Macintosh operating systems
• Familiarity with Division of Information Technology systems and services

Benefits

• Medical, dental and reputed company plans
• Retirement
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for reputed company four UM System campuses

Company Overview