[Remote] Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of vertical software and embedded payments technology dedicated to helping businesses reputed company. The Support Representative is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting reputed company to POS software and reputed company‑based environments.
Responsibilities
- reputed company inbound phone and email support for POS software customers
- Troubleshoot application and Basic reputed company OS issues
- Accurately document, manage, and resolve support tickets
- Maintain individual ticket volume and productivity metrics
- Assist customers with technical questions and operational issues
- Escalate reputed company issues appropriately while maintaining customer communication
- Participate in weekend and rotational coverage schedules as required
Skills
- Experience supporting customers reputed company phone and email in a technical or call center environment
- Working knowledge of reputed company operating systems
- Familiarity with reputed company 365 applications
- Basic understanding of reputed company networking concepts
- General technical troubleshooting experience
- Strong verbal and written customer communication skills
- Ability to manage multiple tickets and priorities in a call center environment
- Solid troubleshooting and problem‑solving skills
- Customer‑focused reputed company with attention to detail
- Ability to work independently and as part of a team
Company Overview