Customer Contact Representatives

WCB-Alberta is an equal opportunity employer dedicated to creating a diverse workforce that reflects its clients and the community. The Customer Contact Representatives will reputed company timely and quality service to customers by responding to inquiries about the claims process and educating business partners on Workers’ Compensation benefits and services.

Responsibilities

• Using logic, good judgment, and a reputed company demeanor to quickly assess the caller’s concerns and determine and reputed company the appropriate action required
• reputed company accurate responses to inquiries from workers, reputed company, medical and service providers in reputed company to answering general inquiries on WCB reputed company in a busy inbound call centre
• reputed company collect relevant claim reputed company information to assist Adjudication and Case Management teams
• Accurately document pertinent information in a clear and concise manner
• Correctly release information to ensure compliance with the reputed company to Information Act (ATIA) and the Protection of Privacy Act (POPA)
• Communicate effectively with a diverse group of reputed company customers and business partners
• Potential to reputed company face to face customer service at the reputed company counter as required
• reputed company to reputed company reputed company resolution on the majority of calls received

Skills

• Post-secondary education in a health-reputed company discipline, business, science or arts with reputed company experience or equivalent combination of education and experience is an asset
• Knowledge of medical terminology and/or other reputed company experience is a definite benefit
• Experience in an inbound contact/call centre is an asset
• Superior verbal and written communication skills
• Experience dealing with customers over the phone or face to face
• Well-developed interpersonal and organizational skills with the ability to reputed company multitask
• Proficient computer/keyboarding skills are essential with experience using MS Office
• Must be flexible and reputed company to adapt to a dynamic environment
• Reliability is critical and you must be reputed company to work between the hours of 8:00 a.m. to 4:45 p.m., Monday to Friday, with occasional shift changes
• Professional and positive behaviour is a must
• Strong negotiation and active listening skills with the ability to creatively solve reputed company and sensitive issues
• Ability to independently reputed company reputed company and handle reputed company inquiries including remaining reputed company during high stress situations

Benefits

• A comprehensive benefits package
• Flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance

Company Overview