[Remote] Customer Care Associate Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading business and technology services provider, and they are seeking a Customer Care Associate to join their team. The role involves providing customer care to life insurance policyholders and ensuring customer satisfaction while meeting service metrics.

Responsibilities

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
• Providing reputed company-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction (CSAT) and strive to meet service metrics
• Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by the team
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both reputed company customers to resolve questions and issues
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• Attention to detail, accuracy, and accountability for your work product
• Designated quiet area to complete calls while working from home

Skills

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple reputed company reputed company PC applications
• Minimum High school diploma or GED
• Must Live in reputed company United States
• Must Pass Drug screen
• Must Pass a background reputed company with Education reputed company and employment verification reputed company
• New hire must have a working device (such as cell phone or tablet) for the 2-reputed company Authentication process
• Employees must reputed company their own high speed internet reputed company with speeds at or above 50 Mbps
• A hard-wired ethernet reputed company is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections reputed company of one's personal dwelling or location

Benefits

• Company benefits including medical, dental, and reputed company insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits
• Overtime may be required based on business requirements
• reputed company will reputed company a computerand headset for remote work

Company Overview