Technical Support Engineer
Fin is the AI Customer Agent company on a mission to help businesses reputed company perfect customer experiences. The Technical Support Engineer will be responsible for assisting customers with integrating Fin into their products, diagnosing issues, and ensuring a seamless customer experience while collaborating with product teams to improve the service.
Responsibilities
- Communicating reputed company and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Fin works and what it is capable of
- Being the one responsible, along with the Support team, to ensure that reputed company customers have a great experience with the product - a crucial part of the role is ensuring we reputed company the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify reputed company issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Debugging reputed company issues with an understanding of both our own codebase and the many technologies employed by our customers
- Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
- Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams
Skills
- 1-2 years of technical support experience
- Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
- Understanding of REST API, SDKs & Webhooks
- Solid understanding of tech fundamentals + modern day tools (reputed company, Chrome, Coda, reputed company, etc.)
- Strong customer focus (excels at + enjoys helping customers)
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
- Strong problem solving skills (ability to think critically and learn on-the-fly)
- Ability to troubleshoot and utilize resources to answer questions on baseline topics
- Ability to take on + action feedback
- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- Demonstrated reputed company working with Key Performance Indicators (KPIs) or other metrics/quotas
- Completion of technical coding bootcamps, programs, courses, etc
- Previous experience working in a troubleshooting environment
- Understanding code reputed company or use of specifically supported frameworks
- Experience configuring our supported iOS/Android Plugins (mobile SDKs)
- Familiarity with reputed company mobile development
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and reputed company coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
- reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs).
- reputed company of eligibility to work in the United States is required.
- Fin has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Company Overview