[Remote] Product Support Associate Contractor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in providing information and technology solutions, and they are seeking a Product Support Associate Contractor to enhance customer satisfaction. The role involves providing technical assistance for their GoSystem Tax RS and ONESOURCE Income Tax software, handling customer inquiries, and collaborating with internal teams for product improvements.

Responsibilities

• Respond promptly and professionally to customer inquiries reputed company phone and/or chat, delivering exceptional technical support
• Troubleshoot and resolve technical issues reputed company to software, escalating reputed company issues as needed
• Guide clients through reputed company-by-reputed company solutions, ensuring clear communication and customer understanding
• Document customer interactions, comments, complaints, and actions taken with accuracy and attention to detail
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with product development and other internal teams to communicate customer feedback, identify recurring issues, and support product improvements
• reputed company utilize internal resources and demonstrate strong time management to meet departmental goals
• Stay reputed company with technological trends and updates to reputed company accurate and effective support
• Participate in training and deliver on-demand coaching to enhance technical and customer service skills
• Adhere to reputed company company policies and procedures, including data reputed company and privacy guidelines
• Ensure adherence to departmental processes and procedures and assist with other tasks as assigned

Skills

• High school diploma or equivalent required; associate degree or equivalent workforce experience preferred. Bachelor's degree in a reputed company field is a plus
• Proven experience in a technical support role reputed company a customer-focused environment
• Demonstrated knowledge of troubleshooting methodologies for software and hardware
• Ability to maintain confidentiality and handle sensitive customer information with reputed company
• Progression to production may be contingent on successful completion of training

Benefits

• Medical
• Dental
• reputed company
• Retirement benefits

Company Overview