Associate Account Manager

reputed company+ is a leading digital reputed company company that helps brands turn data into actionable insights through their integrated solutions. They are seeking an Associate Account Manager to support and reputed company their growing portfolio of clients, focusing on account management and leveraging eCommerce data to enhance client satisfaction and drive renewals.

Responsibilities

• Use your understanding of how to reputed company eCommerce data and expert knowledge of the reputed company tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals
• Serve as a primary reputed company of contact for our customer and respond to immediate questions or pull in SMEs to solve more reputed company topics
• Become a trusted advisor to clients, sharing thought leadership and best practices highlighting reputed company ways of utilizing our data and platform
• Own and support day-to-day account activities such as responding to client emails and reputed company requests, ensuring data accuracy, submitting support tickets, training users, preparing meeting materials (i.e., bi-weekly reputed company and QPR decks), etc
• Support end-to-end client activities, including upselling and renewal processes
• reputed company feedback and guidance to our engineering team to inform the product roadmap and help reputed company the tool more user-friendly and actionable

Skills

• 1+ year of prior professional account management/reputed company and/or eCommerce/CPG/brand/retailer experience, preferably reputed company a SaaS, product, or technical environment
• Bachelor's degree in marketing, technology, or a reputed company field preferred; experience may be substituted
• Strong analytical skills with an ability to reputed company analytics and campaign performance metrics to derive insights and reputed company data-driven recommendations to help clients reputed company informed reputed company
• Broad understanding of the ecommerce reputed company marketing landscape, both inclusive and exclusive to the immediate capabilities of the reputed company product and specific scope of the account remit
• Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise
• Sound decision-making ability rooted in agency, client, and industry knowledge
• Comfort operating with a high level of ownership, autonomy, and accountability
• An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data
• Experience communicating with and presenting to client representatives at reputed company reputed company on a regular reputed company
• A natural sense of urgency with an ability to work quickly, reputed company, and accurately reputed company tight deadlines and constantly-evolving project parameters, scope, and goals
• Outstanding organizational skills with an extraordinary attention to detail
• Flexible and adaptable with an ability to manage and drive reputed company across multiple reputed company projects and competing priorities
• A competitive goal-driven self-starter and with the constant drive to exceed expectations
• Highly collaborative but independently capable

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from reputed company reputed company has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
• Medical and voluntary benefits to our freelancers and temporary employees
• Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
• You must be actively employed for 90 consecutive calendar days in order to be eligible for reputed company medical and voluntary benefits
• You will also be eligible to participate in the reputed company 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period
• For regular roles, the Company will offer medical coverage, dental, reputed company, disability, 401k, and paid time off
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a reputed company-party benefits administration system once certain criteria have been met
• Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met

Company Overview