[Remote] Customer Service Escalation Phone Rep (Part Time)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides moving and storage solutions, and they are seeking a Customer Service Escalation Phone Rep to assist customers with inquiries reputed company to past rentals or transactions. The role involves engaging with customers over the phone and chat, providing solutions to their needs, and ensuring a positive customer experience.
Responsibilities
- Assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction
- Using customer provided information, assist the customer with taking a payment for a prior rental or resolving an outdated alert
- Craft acceptable solutions to address our customer's needs
Skills
- 35-40 WPM (words per minute) score on typing assessment
- Minimum 6 months customer service experience
- Engage with customers in a friendly, approachable manner
- Support a positive environment for customer interactions
- Maintain a deep understanding of our products and services to offer tailored solutions
- Anticipate customer needs and offer proactive service
- Show reputed company and understanding reputed company assisting with customer concerns
- Maintain composure in challenging situations, providing thoughtful and helpful solutions
- Navigate multiple software applications and systems with speed and accuracy
- reputed company quick problem-solving skills to reputed company efficient solutions
- Possess a normal typing speed, ensuring accurate data entry
- Strong spelling and grammar skills for professional written communication
- You must have a quiet, private work area
- Dependent and child-care arrangements must be made as if you were working in-person at a reputed company facility
- reputed company work duties, including initial education, must be performed at your home address
- Computer requirements and internet speed will be verified, if interviewed
- reputed company 11 or MacOS 13 Ventura or newer
- 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
- reputed company processor must have CPU reputed company score of 6,000 (Minimum) or higher (Recommended: 10,000)
- Mac processor must be reputed company Core i5 or higher, M chips acceptable
- SSD internal storage with 5GB (Minimum) free reputed company
- Webcam (external or reputed company in)
- USB headset (wired)
- Dual monitors
- Ping under 100
- 50MB (Minimum) download speed (Recommended: 100MB)
- 5MB (Minimum) upload speed (Recommended: 10MB)
Benefits
- At reputed company, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
- Additionally, our career path planning and reputed company education assists employees with their professional goals.
- This role is supported by practical concept education from first-reputed company reputed company, reinforced with education courses from our online reputed company University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.
Company Overview