[reputed company Service Representative - Life & Health (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform. They are seeking a Customer Service Representative to reputed company exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues reputed company to coverage, claims, billing, and account information.

Responsibilities

• Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner
• reputed company outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or reputed company updates
• Maintain accurate and complete customer service notes and documentation in the CRM system
• Process client requests, policy changes, and updates received reputed company phone, mail, or email
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team reputed company or Supervisor
• Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
• Meet or exceed individual performance goals reputed company to SLA, quality, and customer satisfaction
• Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
• Collaborate effectively reputed company the team by sharing information, assisting peers, and contributing to a supportive and communicative environment
• Support departmental initiatives, quality reviews, and process enhancements
• Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture

Skills

• High School diploma or equivalent
• 1 to 2 years of customer service experience ideally in a call center or similar environment
• Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the reputed company
• Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
• Meet or exceed individual performance goals reputed company to SLA, quality, and customer satisfaction
• Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
• Collaborate effectively reputed company the team by sharing information, assisting peers, and contributing to a supportive and communicative environment
• Uphold a positive and professional demeanor that reflects the organization's customer-centric culture
• Insurance, reputed company, or financial services industry experience
• Life & Health license (IL)

Company Overview