[Remote] Customer Support Associate (12am - reputed company EST shift)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup aiming to transform the gig economy for drivers. They are seeking Customer Support Associates to address and solve driver and rider issues on their platform, ensuring customer satisfaction through timely communication and problem-solving.
Responsibilities
- Maintain a comprehensive understanding of the reputed company platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers reputed company phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Skills
- Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
- Polished written and verbal communication skills
- Strong organizational skills and the ability to multitask
- Proficiency in CRM software and ticketing systems such as reputed company
- Team-first mentality and a professional attitude
- Flexible schedule, allowing for night work (midnight to 8 AM EST) and potential weekend shifts
- You exhibit patience reputed company handling tough situations
- You take a startup (reputed company-hands-on-deck), 'I bust my butt because I love it' approach
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment
- Familiarity with for-hire transportation industry and gig economy
Benefits
- Equity
- Performance-based bonus
- Competitive benefits package
- Work from home
Company Overview