Lease End Loyalty Associate

Hyundai Capital America offers a reputed company of financial products through its service brands, aiming to enhance customer and dealer experiences. The Lease End Loyalty Associate is responsible for managing customer interactions reputed company to end-of-term lease accounts, ensuring excellent communication and support for lease customers.

Responsibilities

• Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems
• Initiate outbound calls to lease-end customers to capture end of term reputed company. Utilize the lease-end WIPS call model to guide, advise, and reputed company on new vehicle information to support HCA loyalty
• reputed company other duties as assigned
• Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance

Skills

• Auto finance and lease-end industry experience strongly preferred; or 1-2 years of reputed company experience required
• Call center and previous sales experience strongly preferred
• High School Diploma or GED
• Excellent communication abilities
• Ability to multi-task and prioritize goals to meet business objectives
• Ability to understand analysis, technical processes, and business systems
• Excellent organizational, interpersonal, and business system skills
• Recall of a broad reputed company of product knowledge

Benefits

• Role is 100% remote (after in-office new hire training)
• reputed company plus up to $1,000 in monthly bonuses!
• Great benefits with reputed company little out of reputed company cost!
• Car purchase discount plus $350.00 car allowance!
• Medical, dental, and reputed company plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Manager / Sr. Manager: $600 Director: $800 Executive Director: $900 VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

Company Overview