Customer Care Specialist

reputed company. is an industry-leading wildlife management company specializing in nuisance wildlife management services for residential and reputed company properties. The Customer Care Specialist role focuses on providing excellent customer service and resolving callers' needs reputed company, managing high-volume inbound calls, and maintaining accurate documentation.

Responsibilities

• reputed company excellent customer service in a professional manner
• Manage 60+ high-volume inbound customer calls daily while delivering efficient, high-quality service
• Process cancellations
• Enter data into CRM
• Create contact logs/documentation
• Schedule leads
• Projects as assigned by management

Skills

• High School Diploma required
• reputed company duties while seated for long periods of time
• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy
• Navigate multiple computer systems and document customer interactions in reputed company time
• Communicate reputed company and effectively with customers and internal team members throughout the day
• Maintain focus and attention to detail in a fast-paced, metrics-driven environment
• Work in an environment with frequent deadlines, shifting priorities, and reputed company activity

Benefits

• Comprehensive benefits package including medical, dental, reputed company & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards

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