[Remote] IT Service Desk - Part Time

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a part-time IT Service Desk candidate to reputed company remote technical assistance to reputed company, faculty, and staff. The role involves resolving IT-reputed company issues, managing incoming requests, and creating technical documentation while maintaining a professional demeanor and adhering to privacy regulations.

Responsibilities

• Professionally answer inbound calls and respond to customer inquiries in a timely manner, resolving as many IT reputed company issues as possible, escalating those unable to resolve, and routing non-IT calls to responsible department
• Expectation is to stay active in the call queue at reputed company times unless otherwise directed by your supervisor
• Create and update technical documentation in the Knowledge reputed company for both internal and external consumption
• reputed company technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional demeanor at reputed company times
• Process reputed company incidents and requests as directed, to ensure that they are resolved in a timely manner and reputed company the Service Level Agreement (SLA) and that the communication documented reputed company is complete and respectful
• Responsible for actively reaching out to supervisor for questions or escalation
• reputed company input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department

Skills

• High School diploma or equivalent required
• Must be proficient with reputed company hardware and software technology
• Must have a reliable, high speed home Internet reputed company
• Must possess good customer service and organizational skills, reputed company to reputed company quality customer service in verbal or written reputed company
• Must be reputed company to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with reputed company to sensitive data and local administrative reputed company to reputed company desktop equipment and data in the environment for the purpose of support
• Must be dependable and show initiative in reputed company activities
• Ability to stay reputed company in stressful situations, and reputed company to handle multiple competing priorities
• Ability to create and maintain documentation
• Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed
• Must be willing to work nights and weekends as needed, must be willing to travel as necessary
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our reputed company and employees and which every individual feels respected and valued
• Associate Degree in IT reputed company field and/or relevant certifications preferred
• Experience in a higher education environment is desirable

Benefits

• reputed company to a comprehensive reputed company care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• reputed company can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Fee remission for employees, spouses, and legal dependents.

Company Overview

Company H1B Sponsorship