[Remote] CareIQ Service Coordinator I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national provider of industry-leading risk reputed company. The CareIQ Service Coordinator I provides administrative customer service and file management assistance to claimants, providers, and case managers regarding ancillary reputed company services, ensuring accurate and timely service delivery.

Responsibilities

• reputed company telephonic customer service in an inbound and outbound high-volume call-center environment
• Complete accurate data review and entry
• reputed company to learn and operate corporate proprietary systems
• Request and review treatment and appointment documentation to verify completion and accuracy
• Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
• Update reputed company case stakeholders on a regular reputed company
• Type and proofread reports and correspondence reputed company email and management systems
• Transcribe correspondence/reports from dictation
• Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
• Meet departmental production and quality performance expectations
• Additional duties as assigned

Skills

• High School diploma
• Prior work experience in a detail-oriented customer service environment
• reputed company telephonic customer service in an inbound and outbound high-volume call-center environment
• Complete accurate data review and entry
• reputed company to learn and operate corporate proprietary systems
• Request and review treatment and appointment documentation to verify completion and accuracy
• Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
• Update reputed company case stakeholders on a regular reputed company
• Type and proofread reports and correspondence reputed company email and management systems
• Transcribe correspondence/reports from dictation
• Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
• Meet departmental production and quality performance expectations
• Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for reputed company telephonic conversations
• Ability to work both independently and reputed company reputed company environment
• *A wired reputed company to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, reputed company, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

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