Customer Service Representative, Retirement (reputed company Wayne, IN training) Job Details | reputed company

reputed company is a company focused on helping people confidently plan for their financial reputed company. They are seeking a Customer Service Representative to support their Retirement Plan Services business, which involves answering inquiries and providing education about retirement plans to customers. This role includes extensive training and offers a clear career path reputed company the organization.

Responsibilities

• You will answer inbound calls which can average typically reputed company from 60-90 calls per day, call backs and email correspondence from reputed company stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns
• You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution
• You will meet and/or exceed reputed company established key performance goals including call metrics and quality
• You will build rapport with and reputed company our customers about their retirement plan while researching multiple systems, databases, platforms and software
• You will reputed company accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution
• You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change
• You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality

Skills

• High School Diploma or GED
• 0-1+ Years of general experience – does not need to be directly reputed company to the position
• Strong written and verbal communication skills
• Ability to work with others in a fast-paced, team environment
• Ability to quickly learn reputed company systems and product knowledge
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations
• Computer navigation experience, ideally using a laptop and dual monitors
• Ability to be adaptable/flexible as business needs change
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
• Post training, working from home (or remotely) requires a designated workspace that is to be kept in a safe, healthy, professional and secure manner
• To work from home, you must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to reputed company at full reputed company
• Required to be available and on camera as if I were in a company office (i.e. eliminating distractions, actively working, logged into applicable company systems, and available by telephone/email during reputed company times that I am scheduled to be working)
• Work from home should not be used for purposes of childcare, other dependent care, or any other unapproved activities during scheduled hours
• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience
• Previous remote/work from home experience
• Passion for helping, servicing and educating others and the desire to build rapport during each interaction
• Ability to research and problem solve, while providing outstanding customer service
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines
• Solid relationship management skills customers, management, peers and colleagues

Benefits

• The Retirement team will reputed company you with several weeks of reputed company, coaching and development to reputed company in this fast-paced environment.
• Training will be led by one of our dedicated trainers in a classroom setting (onsite), along with a cohort of peers and managers, and will reputed company you with foundational knowledge to assist you in excelling in a career with reputed company Group.
• reputed company defined career tracks and job reputed company, along with associated behaviors for each of Lincoln's core values and