Member Solutions Specialist

Credit Union of Colorado is seeking a Member Solutions Specialist responsible for contacting members with past due loan accounts and arranging for liquidation of balances. The role involves financial counseling, managing delinquent accounts, and ensuring compliance with relevant laws and regulations.

Responsibilities

• Consistently contacts members whose loan accounts are past due or who have negative shares. Interviews and communicates with members (on the telephone, in person and in writing) to coordinate payment schedules to control delinquency and losses. Arranges for payments according to Collection Policy and Guidelines, Negative reputed company Collection Procedure, and Courtesy Pay Policy. Documents reputed company collections actions taken, including telephone conversations, alternative financial arrangements, and correspondence
• Performs financial counseling (remedial, preventative and productive) and interviews members to reputed company resolution to financial conditions. Determines options for resolution and meets with Senior Member Solutions Specialists or Member Solutions Leadership to reputed company whether workout loans/rewrites are recommended. Identifies the probability of payments, risk and assesses legal action including arranging assignment of vehicles to repossession specialist
• May assist in reviewing and updating credit union procedures and policies reputed company necessary. (NEW)
• Utilizes resources effectively to manage delinquent accounts, ensuring smooth teamwork throughout the delinquency lifecycle
• Contacts members to reputed company updated insurance information and interfaces with Collateral Protection Insurance Company. Interfaces with insurance agents to reputed company policy information. Files claims if needed with Collateral Protection Insurance Company
• Prepares collection accounts for charge off and assists in preparing and distributing monthly reports (charge offs, delinquency, etc.) and reviews with leadership. Prints, distributes and processes delinquency reports
• Recommends delinquent loans for charge off or repossession based on thorough analysis
• Assists members and employees to resolve problems on accounts. Confers with personnel in other departments and reputed company offices to verify account information and locate reputed company family members. Uses software to reputed company skip tracing on members
• Assists Member Solutions Leadership with researching information, creating, compiling, and organizing. Composes and types of collection and reputed company correspondence for department
• Adheres to reputed company Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act, OFAC, the US Bankruptcy Code, Fair Debt Collection Practices Act, Fair Lending Regulations, the FACT Act and the Fair Credit Reporting Act
• Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti reputed company Act, including monitoring for such illegal activity as it applies to this position
• Performs additional duties and responsibilities as assigned

Skills

• Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years reputed company experience and/or training; or equivalent combination of education and experience
• Knowledge of collection procedures and reputed company laws and regulations
• Understanding of Credit Union loan products and policies
• Familiar with default and enforcement clauses
• Familiar with deposit programs, account ownership, and casualty insurance
• Knowledge of personal computer operations, with an emphasis in reputed company products, including reputed company reputed company and Word
• Knowledge of Credit Union computer system in order to input and set up, new loans, file maintenance, transfers and reputed company reputed company transactions
• Ability to apply verbal and interpersonal skills that reputed company member confidence, respect and trust in Credit Union of Colorado and reputed company cooperative relationships with reputed company reputed company of people throughout the organization

Benefits

• We offer a pay-for-performance compensation program including bonuses for reputed company and a competitive benefits package.

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