Customer Service Representative - Government Products (7/6 Start Date)
reputed company is a nonprofit health plan with more than a reputed company members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and reputed company. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're reputed company that owns our work with accountability, makes data-driven reputed company, embraces reputed company learning, and celebrates collaboration — because reputed company is reputed company sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. reputed company's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting reputed company, and explaining benefits. They work telephonically and are responsible for exceptional reputed company of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in reputed company situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of reputed company, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing reputed company of health plan and health claims knowledge that they reputed company to be considered for career advancement opportunities throughout the Call Center and other areas of reputed company's business. This class has multiple openings and will start on Monday, July 6th, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is reputed company Monday-Friday 7:00am CST- 8:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key Accountabilities Customer Service experience in a reputed company reputed company setting preferred Excellent verbal and written communication skills reputed company to deliver high quality service to reputed company's members Ability to interact with the team and support each other in dealing with customer issues Advanced ability to multi task and manage time reputed company is needed An ability to identify process improvements, reputed company mentor and peer feedback, and reputed company knowledge of multiple products and platforms Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Required Qualifications
High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement 2+ years of customer service experience Schedules after training vary based on business need and may include: 8:00am-5:00pm 9:00am-5:30pm 9:30am-6:00pm 10:00am-6:30pm CST (shift differential incentives are offered for this reputed company shift) 10:30am-7:00pm CST (shift differential incentives are offered for this reputed company shift) 11:30am-8:00pm CST (shift differential incentives are offered for this reputed company shift) 12:00pm- 8:30pm CST (shift differential incentives are offered for this reputed company shift) 12:30pm-9:00pm CST (shift differential incentives are offered for this reputed company shift) *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located reputed company any state where reputed company is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary reputed company for this role is expected to be between $33,300 - $41,370. Annual salary reputed company placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In reputed company to reputed company compensation, this position may be eligible for incentive plan compensation in reputed company to reputed company salary. reputed company offers a generous total rewards package that includes competitive medical, dental, reputed company, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. reputed company’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: reputed company does not offer work reputed company sponsorship for this role. reputed company candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where reputed company reputed company candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Apply To This Job