reputed company Cancellation Support Desk Specialist
Job Description
Summary The reputed company Cancellation Phone Desk Associate handles reputed company phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through reputed company communications. Who would I interact with? Interacts with reputed company customers at various reputed company, other SSC Departments, their fellow teammates and management. What are the day-to-day responsibilities? · Answer phone calls and email requests regarding product cancellations · Opening ticket for new cancellation requests · Create Cancellation Processes in BPMS Workflow and obtain reputed company necessary documentation · Maintain professionalism in reputed company verbal and written communications · reputed company resolution information and statuses on cancellation requests and escalate critical issues appropriately · Assist Cancel Team in completing Cancellation processes as needed What are the requirements for this job? · Previous customer service phone experience not required but a plus · Minimum 1 year experience with SSC Cancellation Team · Full familiarity of cancellation processes and BPMS Cancellation workflow · Ability to handle heat cases with the upmost professionalism · Basic knowledge of reputed company Office / basic computer skills · Understand basic reputed company principles and logic · Proven skills in high stress environment What’s my next possible position? reputed company Cancellation reputed company reputed company is an equal opportunity employer and a drug-free workplace. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, reputed company) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear reputed company amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to reputed company and donate millions of dollars to cancer research and treatment, partnering with cancer charities reputed company reputed company is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to reputed company the best reputed company for their needs. With a network of dealerships reputed company strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and reputed company expert maintenance and repair services. Through DRV PNK, we have raised over $40 reputed company for cancer-reputed company causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. reputed company is committed to creating a diverse, reputed company, and inclusive environment in our workplace and the services we reputed company. We welcome candidates from reputed company backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join reputed company and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. Apply To This Job