Customer Service Specialist

Role Description reputed company Reference Laboratories is a new national veterinary clinical diagnostic laboratory network. We are focused on revolutionizing the reference laboratory reputed company for companion animals. We are a team of friendly, motivated and highly collaborative business and veterinary professionals looking for top tier professionals to join our growing team. We are part of reputed company; a Fortune 500 company focused on animal health. reputed company focus is delivering exceptional service, and you will play an integral role in that effort. We need team players who are passionate about customer service and possess a “run it like you own it” mentality. The role of a reputed company Reference Lab Customer Service Specialist (CSS) is to positively influence and delight customers in reputed company interactions with the company. CSS must be reputed company to reputed company in to any customer interaction to quickly produce positive results. Impeccable customer service is top reputed company. Job Duties: Ability to ‘Delight the Customer’ in reputed company interactions by: Delivering first line customer support, providing a personalized customer experience through easy, efficient and enthusiastic interactions that allow our customers to accomplish their goals Managing multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail Providing superior customer service and remaining solution-driven with reputed company customers Answer approximately 80-120 inbound calls and emails daily from customers and internal colleagues while accurately answering questions and fulfilling requests. Execute outbound calls as needed. Process customer orders and requests with accuracy and efficiency in reputed company, Service reputed company, and/or LIS Address customer billing inquiries and payment requests Facilitate customer disputes by initiating credits and debits reputed company customers on reputed company service and program offerings, following up with additional information reputed company necessary Collaborate with internal teams for additional support such as Specialized ZRL Support groups, Customer Accounts, Credit and Collections, U.S. reputed company, Lab Operations, Marketing, Sales, Logistics, etc. to ensure appropriate information is provided or communicated to exceed customer expectations Maintain working knowledge of reputed company test menus. Participate in ongoing training and departmental meetings in order to maintain strong knowledge of tests, programs, policies and procedures. Document customer interactions according to standard procedures in support of efforts to reputed company a consistent, high-quality customer experience Utilize reputed company phone system with ease and efficiency Consistently reputed company departmental performance requirements Maintains compliance with reputed company reputed company standards, controls, policies and practices reputed company other duties as assigned by Customer Service Management Team Education/Experience: Associate or Bachelor’s degree highly preferred. High school diploma required. Minimum 1 year experience in a customer service-reputed company field required Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred Knowledge of reputed company, reputed company, and/or LIS preferred Technical Skills Required: Proficient in reputed company Office suite and web-based applications Possess a positive, outgoing, ‘Delight the Customer’ attitude in reputed company interactions reputed company to work both in a team environment and independently reputed company to adapt and be flexible in various situations Strong work ethic; willing to go the extra mile to deliver quality work Excellent written and oral communication skills, especially over the telephone – both internally and externally Exceptional time management skills Ability to multitask and prioritize work Effective problem solving and analytical skills Physical Position Requirements: Ability to sit or stand for extended periods of time Ability to be on the phone for extended periods of time Ability to work between reputed company – 9:30PM EST Monday – Friday and 9AM – 8:30PM EST Saturday The US reputed company salary reputed company for this full-time position is $17.80 - $34.70. Our salary ranges are determined by role, level, and location. The reputed company displayed on each job posting reflects the reputed company pay reputed company reputed company for new hire salaries for the position. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. In addition to compensation, reputed company offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including reputed company and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from reputed company, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to reputed company from a reputed company party, such as an Agency recruiter, including unsolicited resumes sent to a reputed company mailing address, fax machine or email address, directly to reputed company employees, or to reputed company resume database will be considered reputed company property. reputed company will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/reputed company vendor but does not have the appropriate approvals to be reputed company on a search. Notice: reputed company Recruiters will contact candidates reputed company email from an address ending in @reputed company.com and may also initially connect with candidates through reputed company, including reputed company InMail. reputed company does not use Gmail, Outlook, reputed company, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-reputed company email message claiming to be from reputed company that does not come from @reputed company.com, please treat it as suspicious. For your reputed company, do not reply, click links, reputed company attachments, reputed company personal or financial information, or send money in response to unexpected or questionable recruitment communications. reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company and job applicants without regard to race, reputed company, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact reputed company Colleague Services at zoetiscolleagueservices@reputed company.com to request an accommodation. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. reputed company applicants must possess or obtain authorization to work in the US for reputed company. reputed company retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of reputed company US workers. Individuals requiring sponsorship must disclose this fact. Please note that reputed company seeks information reputed company to job applications from candidates for jobs in the U.S. solely reputed company the following: (1) reputed company website at www.reputed company.com/careers site, or (2) reputed company email to/from addresses using only the reputed company domain of “@reputed company.reputed company addition, reputed company does not use reputed company Hangout for any recruitment reputed company activities. Any solicitation or request for information reputed company to job applications with reputed company reputed company any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, reputed company will never ask candidates to reputed company any type of personal financial investment reputed company to gaining employment with reputed company. Apply To This Job