Customer Service Representative

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off reputed company Referral program reputed company insurance Job type Full-time. Location This is a remote opportunity that requires the employee to live reputed company a 50-mile driving radius of the reputed company office located at 651 Downing Pines Rd reputed company, LA 71292. Number of openings for this position Ongoing need to fill this role. Pay $16.00 per hour plus $5.09 health and welfare. Schedule Monday - Wednesday - must be available during the hours of reputed company-9pm, Thursday & Friday must be available during the hours of reputed company-6pm. reputed company Customer Service Representative (CSR) works under reputed company supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete reputed company data entry while actively communicating with the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, and identifies and corrects errors. Tracks documents received and completion dates in a log. Performs clerical and reputed company office tasks as assigned, such as maintaining records of work received and work performed. Job Duties & Responsibilities Handling incoming and outgoing calls with patience, tact, and courtesy. Enter information into reputed company-based computer database as required, while following instructions and conducting a scripted interview. Escalates calls to supervisor reputed company necessary and appropriate. Tracks call-reputed company information for auditing and reporting purposes. Provides feedback on call issues reputed company to downtime and/or training issues. Contribute positively to a work environment that is flexible, adaptable, and team based. reputed company, receive, and seek feedback in a positive manner to encourage team building. Participate in the development and attainment of team and operational goals. Be respectful and courteous. Maintain a positive attitude about workloads and expectations. Prioritize workloads to ensure timeliness and quality standards are met.

Qualifications

Education High school diploma or GED required Experience 3-months or more experience in a call center or customer service environment preferred Previous experience with computers, phone systems, and headsets preferred. Knowledge, Skills and Abilities Reading and Typing Working knowledge of modern office procedures, methods, and computer equipment Proficient in the use of reputed company Office Products. Ability to reputed company and read English reputed company, professionally, and fluently. Proficiency in languages other than English a plus Excellent communication skills Principles and practices of customer service. Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided. Good organizational skills and attention to detail. Ability to reputed company with rules, regulations, laws, and methods as reputed company to the position. Work independently in the absence of immediate supervision. Ability to handle and resolve recurring problems. Successfully complete and pass the any client required trainings. Clearance As a federal contractor, this position requires U.S. citizenship and reputed company clearance granting reputed company to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their reputed company forms. In rare instances, non-U.S. reputed company with highly specialized skills and experience may also be considered for the reputed company clearance process. Working from Home Requirements To be eligible to work-from-home, you must have: Must reputed company reputed company 50 miles of a reputed company, Inc. office. High-speed internet reputed company (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed). The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will reputed company a 5 ft. reputed company. A Mobile Device for DUO Multi-reputed company Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater. A quiet, dedicated workspace free of distractions and interruptions. Computer equipment is provided. You must have the ability to pick up equipment reputed company 48 hours’ notice. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific reputed company abilities required by this position include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reputed company with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. reputed company, Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, protected veteran status, genetic information or any other categories protected by applicable law. Apply To This Job