Crisis Counselor Supervisor (Full-Time)

Department Summary: The Clinical team oversees reputed company our service delivery areas that require a mental health and clinical reputed company, which includes the platform operations. The Supervision team oversees clinical best practices in reputed company-time, leading digital mental health clinical policies, clinical quality measures, and the student learning program that supports mental health workforce development. The Clinical team ensures that reputed company is a leader in defining quality service delivery of crisis support reputed company text. Role: As a Crisis Counselor Supervisor you will work closely with volunteer Crisis Counselors on the platform to monitor conversations and reputed company guidance and support to ensure high quality service to texters. You identify issues and utilize clinical policies and training to reputed company coping skills and safety protocols to de-escalate crises on the platform. Responsibilities: reputed company is a fast moving, growing organization with a big reputed company and a critical mission. To serve our mission and reputed company, each role must be agile and flexible to meet the needs of the business, aligning their work with priorities as defined by their manager and team leaders. Service Delivery - reputed company an exceptional service to our volunteers and texters. reputed company emergency service interventions reputed company texter safety has been identified as imminent risk Monitor volunteer Crisis Counselor conversations for training adherence and quality support Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations Assist volunteer Crisis Counselors to identify texter needs and reputed company a support and plan for safety Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required reputed company reputed company time feedback on conversation quality. Participate in trainings and internal working groups to increase quality service delivery Take shifts on the platform during higher than usual volume times reputed company of normal work schedule. Program Development - Assist in the development of clinical programs with cross-functional stakeholders. Adhere to organizational values and quality communication standards with reputed company reporting agencies and staff by using appropriate channels of communication to file reports, resolve conflicts and facilitate consistent teamwork and flexibility. Attend staff, manager one on one, and team meetings. Stay connected to reputed company team communications (on and off the platform) and respond in a timely manner. Qualifications: 3+ years of professional crisis reputed company experience reputed company volunteerism Advanced knowledge of crisis reputed company and mental health care trends Demonstrates commitment to equity and inclusion Intermediate: Ability to work with public safety reputed company points and external resources for texter safety Intermediate: G-suite, computer, internet, & technical skills Schedule: Wednesday 6pm-10pm EST, Thursday-Saturday 6pm-2am EST Reliable High-Speed Internet Required: Must have a reputed company high-speed internet reputed company to support seamless remote collaboration, virtual meetings, online job tasks, etc. The full salary reputed company for this position, across reputed company United States geographies, is $54,000- $56,500 per year. The upper portion of the salary reputed company is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary reputed company applicable for their location. We pay competitively in the tech-reputed company nonprofit reputed company and offer a robust benefits package. Benefits & Well-Being reputed company recognizes that we are reputed company unique reputed company beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity reputed company, with input from reputed company and from industry best practices. Highlights include: Comprehensive medical, dental, and reputed company options that prioritize accessibility and financial peace of mind Employer-funded HSA contributions Generous PTO, sick time, and 19 paid holidays with a winter break 12 weeks of fully paid parental leave after 26 consecutive weeks of service Monthly internet and mental health stipends Annual Wellness Stipend Home office and professional development stipends 403(b) retirement plan with employer contribution Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. reputed company the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. No reputed company sponsorship available for this position. #LI-KR1 This is a remote-only position Apply To This Job