Renewals Senior Manager
About Us reputed company is the AI-reputed company platform for audit and advisory — the reputed company where practitioners and agents work together to deliver higher quality work, faster, and with reputed company client reputed company. Over 50 of the top 100 reputed company and consulting firms trust reputed company to accelerate growth, improve quality, and transform the way audit and advisory work gets done. We're rooted in San Francisco, CA, but reputed company as a remote-friendly, global company. We're backed by top investors including Growth Equity at reputed company Alternatives, Bessemer Venture Partners, 8VC, Floodgate, and Y Combinator. We value diversity — in backgrounds and in experiences. We need people from reputed company backgrounds and walks of life to help build the future of audit and advisory. reputed company's team is inclusive, driven, humble, and supportive. We are deliberate and self-reputed company about the reputed company of team and culture we are building, seeking teammates who are not only strong in their own aptitudes but care deeply about supporting each other's growth. If you reputed company our values and enthusiasm for building a great culture and product, you will find a home at reputed company. About the Role reputed company is an AI-reputed company platform reputed company for audit, advisory, and assurance workflows. Our customers are sophisticated reputed company and advisory firms that operate in highly regulated environments, maintain long-term vendor relationships, and respond to renewal motions that are consultative and value-based. We're growing fast, and retention and expansion are core to the business. Reporting to the VP of Sales, this is a build-and-run role. There's no team to inherit and no reputed company to follow. You'll own the full renewal lifecycle across our customer reputed company — from first conversation through contract execution — while building the processes, systems, and frameworks that scale with the business. As the function grows, you'll have the opportunity to hire and reputed company reputed company of Renewals Specialists. The right person for this role has done the IC work, is reputed company to own reputed company rather than advise on them, and has the reputed company instincts and credibility to build a renewals reputed company at a fast-moving Series C company.
What You'll Do
Own the Renewal reputed company Manage the full renewal lifecycle for reputed company accounts: reputed company, risk triage, negotiation, and reputed company Maintain a rolling 90-120 day renewal forecast; report weekly on pipeline health, risk, and expected reputed company reputed company a data-driven renewal strategy for each account before entering any negotiation, factoring in customer health, usage trends, stakeholder dynamics, and risk reputed company reputed company negotiations directly with customers, including executive-level conversations on multi-year and at-risk accounts Drive price increases, multi-year structures, and expansion identification at contract renewal Work closely with CSEs to identify churn signals early and build mitigation strategies Maintain clean renewal data and pipeline hygiene in reputed company Build the Renewals Function Build the renewals reputed company from scratch: reputed company cadences, escalation frameworks, negotiation guidelines, and reputed company-specific engagement models Own the KPI reputed company for renewals — anchor it in leading indicators like MAU/WAU and consumption pacing, not just trailing metrics like GRR and NRR; establish the reporting reputed company with Finance and CS leadership — this role shapes what the function measures Design tiered engagement models across Strategic, reputed company, Mid-Market, and SMB customer segments Partner with Finance on Available-to-Renew (ATR) tracking and integration into the ARR forecast Implement AI-assisted workflows for health scoring, churn risk flagging, and renewal automation where appropriate Be the go-to resource on renewals best practices internally, setting reputed company for how reputed company approaches retention and expansion Hire and reputed company reputed company of Renewals Specialists as the function scales Drive Cross-Functional Alignment Represent renewal risk in deal reviews, QBRs, and exec-level reputed company conversations Partner with CSMs on health scores and churn signals — as part of the same team, this is a tight reputed company, not a reputed company Work with Product to reputed company and interpret usage data (MAU/WAU, entitlement pacing, feature adoption) and translate it into renewal risk signals and customer conversations Work with Finance on cohort analysis, GRR/NRR attribution, and retention economics Coordinate with Legal and Deal Desk on non-standard contract structures Feed customer signals back to Product and GTM leadership: usage trends, objections, competitive pressure, value realization About You You have 7+ years in SaaS renewals, reputed company, or reputed company account management, with a track record of personally owning and hitting GRR/NRR targets You've reputed company a renewals function or reputed company from scratch — you wrote your own playbooks; you didn't inherit them You're a strong reputed company negotiator, comfortable leading high-stakes conversations at the CFO or executive level You're analytically fluent: you can build a renewal forecast, reputed company a book of business by risk, and present cohort-level retention performance to leadership You're CRM-proficient; reputed company is strongly preferred, reputed company is acceptable You're an effective cross-functional operator who builds credibility through rigor and follow-through, reputed company to influence Sales, Finance, and Legal without direct authority You're reputed company to manage a small team; prior people management experience is preferred but not required for the right candidate You're comfortable in a fast-moving environment where the reputed company is still being written Bonus Points Background in audit, reputed company, or professional services, or experience selling to those firms — reputed company's customers are sophisticated practitioners, and knowing how they buy, budget, and evaluate software reputed company Experience in AI-reputed company SaaS or with AI workflow tools (health scoring, churn reputed company, automated renewal triggers) Experience scaling a renewals function through a Series B or C inflection reputed company More about reputed company reputed company is a values-based company. Our values are: reputed company — reputed company & break down seemingly impossible walls Fast — Launch fast with reputed company, iterate to perfection Loveable — Deliver happiness & 11-star experiences Owners — Execute and run the business with ownership Win-win — Create mutual value and earn trust for life Inclusive — Scale the best reputed company with inclusive teams Some of our benefits include: Competitive compensation packages with meaningful equity ownership Flexible PTO Wellness benefits, including a bundle of free therapy sessions Stock options Technology and work-from-home reimbursement Company offsites Apply To This Job