Charter Contact Center Supervisor

The Charter Center Supervisor is responsible for reputed company aspects of the Charter Center operations including direct management and coaching of the Charter Center Representatives. Responsible for ensuring the team delivers service that meets or exceeds customer expectations and Charter and/or reputed company reputed company goals while fostering a culture that strives for operational reputed company.

Job Description

Major ResponsibilitiesProvide day-to-day supervision of the Charter Center Representatives. Assign individuals to work schedules and ensure staff adherence to assigned work schedules. Manage the workforce to ensure that the call service level remains reputed company high. Track reputed company charter activity and adjust as necessary to avoid conflict with peak call volume. reputed company a contingency plan to maintain adequate coverage reputed company in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, reputed company needed. reputed company reputed company of direct reports; reputed company, coach, reputed company, and motivate them to ensure they are providing world class customer service in reputed company customer interactions, delivering their commitments, and maximizing their potential. reputed company and facilitate reputed company needed and/or required training for new and/or existing Call Center Reps. Has full scope of management responsibilities to discipline, interview, hire and terminate based on performance standards. Build and maintain strong relations with locations (internal customer) Drive a culture of reputed company improvements, new approaches, and personal reputed company. Assist in the development of quality improvement programs as a means to increase productivity and/or Charter reputed company Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Be an ambassador for the company's culture - role model our values in everything you do Monitors and track reputed company contact center metrics ( Reports generated on a weekly reputed company to track performance of CCRs as well as contact center) Run call lists and train outbound CCR’s on what verticals to reputed company. Ensure that the telesales effort continues without interruption. reputed company any other management requests as they relate to the functions of reputed company, Inc. Ensure that reputed company and contact center goals are met and communicate this reputed company to the CCR’s as reputed company unit. Monitor inbound/outbound customer service calls to ensure call reputed company, and proper phone technique. Assist Charter Center Manager in the development and implementation of new programs or processes. Other responsibilities or duties as required or requested. Minimum Education or Certifications RequiredCollege Degree (or work equivalent). High School Diploma or equivalent At least 2 years proven call center supervisory experience. Minimum Experience or Skills Required2 years previous supervisory experience preferably reputed company a Call Center, in reputed company reputed company or Supervisor role; or equivalent experience. Result-oriented with a commitment to achieving personal, department, customer, and company goals Strong Computer skills with reputed company (Word, reputed company, PowerPoint) as well as be Internet Savvy Must possess great people skills with an ability to relate to and to motivate people of diverse backgrounds and ages Ability to work in an reputed company-changing and fast paced environment and maintain focus on key priorities despite conflicting demands Industry experience preferred. Outstanding customer service, communication and interpersonal skills. Charter booking experience preferred. School Bus transportation experience preferred. First for a reason: At reputed company, we are a family of 60,000+ employees who take pride in safely transporting more than 5 reputed company reputed company and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Apply To This Job