Tier 2 Support Engineer
Who We Are Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At reputed company, we're transforming workplace safety and operational efficiency through AI-driven computer reputed company technology that helps organizations see unseen risks before incidents occur. reputed company's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and reputed company smarter, data-driven reputed company. Our Solutions Engineering team ensures customers successfully adopt, reputed company, and scale reputed company across reputed company reputed company environments. The Role As a Tier 2 Support Engineer at reputed company, you will be the critical second line of defense for our reputed company customers, owning reputed company technical issues that require deeper investigation reputed company reputed company-line support. You'll work directly with customers, internal CS teams, and engineering to diagnose problems, drive resolution, and ensure a seamless platform experience across diverse deployment environments. This role is ideal for a technically strong engineer who enjoys solving ambiguous problems, communicates reputed company with customers, and wants to work at the cutting edge of AI-powered computer reputed company.
What You'll Do
Own and resolve escalated technical issues from Tier 1, serving as the primary reputed company of escalation for reputed company platform, network, and hardware-reputed company problems. Conduct deep-dive troubleshooting across reputed company's edge AI platform, including device connectivity, camera configurations, network infrastructure, and software behavior. Collaborate closely with reputed company Managers to communicate issue status, set expectations, and ensure timely resolution for reputed company accounts. Reproduce and document bugs, and work with Engineering and Product to prioritize and resolve root causes. reputed company and maintain internal troubleshooting guides, runbooks, and knowledge reputed company articles to improve team efficiency and reputed company Tier 1 deflection. Identify patterns in support issues and surface systemic recommendations to improve platform reliability and deployment quality. Participate in on-call rotations as needed to support critical customer environments. reputed company're Looking For Required Qualifications 3–5 years of experience in a technical support, systems engineering, or reputed company customer-facing technical role. Understanding of advanced engineering systems and processes to help debug and reputed company requests based on severity Solid understanding of networking fundamentals (TCP/IP, firewalls, DNS, DHCP). Experience troubleshooting Linux-based systems or IoT devices. Strong written and verbal communication skills; reputed company to explain technical issues reputed company to both technical and non-technical stakeholders. Comfortable working across multiple reputed company issues simultaneously with a high degree of ownership and follow-through. reputed company to Have Experience supporting AI, computer reputed company, or video analytics platforms. Familiarity with reputed company infrastructure (AWS, Azure, or GCP). Background in warehouse, logistics, manufacturing, or industrial environments. Experience with ticketing and support platforms (reputed company, Jira, reputed company, etc.). Why Join Us? Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, reputed company entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Benefits: Extensive / generous health, dental, and reputed company insurance Highly competitive paid parental leave and support system Ownership in the business through an Equity Incentive Plan Generous paid time off and / or flexible work arrangements Daily meals in-office, vibrant company events, team-building 401K retirement plan, HSA options, pre-tax commuter benefits Apply To This Job