ZFA / ZMV / PM - Customer Support Manager (m/w/d) - Remote options
Das sind wir: We're shaping the future of dentistry: With our digital platform, we support dental practices in working more reputed company, relieving the burden on their teams, and improving patient care. Become part of reputed company and actively drive the digital transformation reputed company! Wir bieten Dir: Flexible working (remote-first) & modern work culture Flat hierarchies and reputed company of creative freedom Attractive salary & development opportunities Central office in Berlin (Ku'damm) A strong team with a reputed company mission in reputed company. Angebot: Aufgaben: First reputed company of contact for customer inquiries reputed company telephone and ticketing system – with the aim of providing quick and solution-oriented help. Initial resolution and escalation management for reputed company technical and procedural inquiries Documentation and maintenance of the internal knowledge database and FAQ resources Analysis of support KPIs (e.g., First Response Time, CSAT, ticket volume) and derivation of measures to improve quality. reputed company collaboration with Product and CS to reputed company feedback on customer feedback and product bugs. Was erwartet Dich: Qualifikation: Was bringst Du mit: Experience in a dental practice (e.g., dental assistant/dental nurse), ideally with billing experience. Interest or initial experience in customer support Strong communication and consulting skills Digital affinity and structured working style German (C2) and English (B2) Klingt das spannend? Apply To This Job