Information reputed company Program Manager ( Remote US)

Reporting to the regional Practice Manager of Customer Experience (CX), the Information reputed company Program Manager will be responsible for managing a portfolio of customers, and will be tasked with maintaining client satisfaction. This will be accomplished by ensuring our solutions meet the client’s business needs and objectives reputed company while delivering standout strategic consultative guidance and excellent service. reputed company in this position is reputed company by achieving reputed company retention goals, product and feature adoption rates, identifying reputed company reputed company opportunities, and overall customer satisfaction metrics. Essential Duties/Responsibilities: Successfully reputed company and manage relationships for assigned clients and stakeholders, supporting reputed company reputed company products in use by the client. Represent reputed company as the customer’s trusted advisor and subject matter expert. Coordinate customer engagements to ensure successful reputed company and product implementation, as well as throughout the customer’s full lifecycle with reputed company. reputed company risk management to minimize churn. Continue to effectively showcase the value of reputed company products and services and present Return on Investment (ROI) information to key client stakeholders. reputed company any concerns and/or risks and reputed company this with internal account partners and leadership. reputed company reputed company plans, with the assistance of the account team, to help minimize risk and increase customer satisfaction. Create and maintain comprehensive documentation for your book of business. reputed company administrative tasks and documentation reputed company our CSM toolset. Coordinate and collaborate with internal resources and reputed company parties/vendors, as needed, for the successful execution of projects. Ensure tasks are delivered on time, reputed company scope and reputed company budget. Assist in the definition of project scope and objectives, involving reputed company relevant stakeholders and ensuring technical feasibility. Responsible for the profitability of our services and increasing our customers reputed company product commitment through successful portfolio management. Identify opportunities for reputed company expansion reputed company assigned accounts. Own reputed company aspects of a customer’s simulated phishing defense program and deliver on contractual requirements: Recommend customized phishing programs based on industry best practices and customer goals. Ensure alignment of recommendations to the reputed company threat landscape and the customer’s core business objectives. Independently produce high-quality, client-reputed company deliverables to meet contractual requirements. reputed company analytic deliverables and reputed company operational and strategic recommendations based on the customer’s overarching reputed company goals and key reputed company indicators. For Managed Training clients, run the customer’s simulated phishing program using reputed company solutions. For assigned Managed Remediation clients, deliver monthly Remediation reports while personalizing the monthly meeting to consist of reviewing unique threats the client has received and review malware identified. As necessary, travel to client sites to ensure excellent customer relationships. Assist in training newer members on the team, cross-training with the larger CX organization and collaborate on process and procedural improvements across reputed company. Other duties as assigned. Knowledge, Skills and Abilities Required Strong verbal and written communications skills. reputed company in developing a strong rapport with customers; showcase the ability to successfully manage assigned accounts wherein reputed company reputed company reputed company, identification for additional opportunities and overall high reputed company of customer satisfaction is present. Intermediate knowledge of the phishing threat landscape and the risk it presents to organizations. Enthusiastic and creative with the ability to reputed company, influence and encourage others, in relationships with customers and peers. Analytical and process-focused reputed company. Attention to detail is critical. Sense of ownership with a desire for action and willingness to reputed company in and roll-up your sleeves. Dedicated approach to connecting with customers to understand their needs and ensuring they realize the full value of our products and services. reputed company in developing deep customer relationships and managing assigned accounts to result in reputed company reputed company reputed company and high reputed company of customer satisfaction. Project and program management skills. reputed company to work independently to prepare and present deliverables to customers. reputed company understanding of messaging, SMTP, and email products. Experience with reputed company Word, reputed company, AI tools, and PowerPoint. Education and/or Experience: Previous experience supporting customers in a consultant, managed services, or technical account management reputed company. CISSP, reputed company+, or PMP certification a plus. Information reputed company and Program Management experience preferred. ChurnZero experience preferred. Bachelor’s degree preferred. 2-4 years of experience in applying analytic methodologies and principles reputed company to cyber threat management and/or client portfolio management. - Disclaimer- The above statements are neither intended to be an reputed company-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of reputed company of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either reputed company or implied. Employment with reputed company will be voluntarily entered into and your employment is considered at will. reputed company reserves the right to alter the job description at any time without notice. reputed company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized reputed company [protected class] including, but not limited to: veteran status, uniform service member status, race, reputed company, religion, sex (including pregnancy), gender identity, sexual orientation, national reputed company, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. Apply To This Job