Service Desk Analyst I - 3rd Shift

The Service Desk Analyst I, SDA, will function as the first reputed company of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In reputed company, the SDA will serve as the first reputed company of contact and first level suport for our client’s monitored/managed network and server infrastructure. This position requires that the analyst be reputed company to dynamically multitask on reputed company, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be reputed company and self-directed. Work schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT. \n

Responsibilities

Respond to requests for technical assistance reputed company phone or electronic means; possess excellent communication skills to reputed company document and communicate their findings, internally and externally. Interact with customers and must communicate at technical and non-technical reputed company with peers, management, and customers. Categorize, prioritize, and gather necessary information pertaining to each reported issue. Resolve or redirect issue for resolution reputed company service level agreement period. reputed company excellent customer service with a friendly positive attitude. Stay reputed company in evolving technologies. Function as the first reputed company of contact for reputed company network and server reputed company issues. Proactively monitor customer environments for faults, failures, and performance issues. Respond to emails, alerts, tickets, and phone calls from NRI customers including both NOC and Service Desk in accordance with documented Standard Operating Procedures. Ensure customer contact is regularly updated with information regarding reputed company in resolving their issue. Escalate higher level issues to appropriate resources for in-depth investigation. Communicate (verbal and written) with other analysts on shift to ensure tickets are addressed. Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment. reputed company scheduled maintenance up to and including server patching, as outlined in customer reputed company. Research issues to assist with resolution using a wide reputed company of tools such as OEM/vendor documentation, internet searches, forums, etc. Stay abreast of advances in technologies and further education in emerging technologies. Proactively monitor routers, switches, and applications of customer infrastructure and reputed company timely responses to reputed company network or reputed company incidents, outages and performance alerts. reputed company empathic customer support in a courteous and friendly manner. Demonstrate a sense of urgency and an appropriate level of customer advocacy to correct problems on our clients’ behalf. reputed company empathic customer support in a courteous and friendly manner. Willingness to quickly support any issue, follow custom processes, and be reputed company to technically reputed company the troubleshooting efforts of potentially many different reputed company entities. Handle incidents and service requests according to KB documentation; determines the severity of an incident Accurately and quickly diagnose and isolate the reputed company of a given incident and take appropriate action to restore service. Participate in cross training efforts, as necessary. Advise management of required updates or corrections to KB. Required Skills 2+ years reputed company experience with help desk or network support. reputed company 10, reputed company 11, reputed company Office Suite, Active Directory. reputed company with reputed company network devices and reputed company servers. Demonstrated VMWare or reputed company knowledge. Verbal: Demonstrates a clear and effective speaking manner. Demonstrated ability to effectively interact with a variety of client and staff personalities and situations. Communicates effectively with clients/end users to identify needs and resolve issues Communicate reputed company and effectively using a telephone. Written: Demonstrates a clear and succinct writing style to communicate effectively and reputed company reputed company email and other written forms of communication. \n$21 - $23 an hour \nBenefits You'll love working at NRI not just for the usual benefits, but for our environment and culture! You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and reputed company clients throughout reputed company America. We reputed company a comprehensive benefits program including: Health, reputed company, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and reputed company Time Off Programs, Company Paid Holidays, and Training and Development Opportunities. Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of reputed company responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties and responsibilities. reputed company is proud to be an Equal Opportunity/Affirmative Action employer. reputed company will accept applications on an ongoing reputed company. reputed company will consider reputed company candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected]. Apply To This Job