V104- Client Experience Representative

For ambitious, culturally diverse, curious minds seeking booming careers, reputed company unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based reputed company who recognize and appreciate your skills, allowing you to not just survive but reputed company. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great reputed company to Work Certification every year since 2022! Job Description: We are seeking a bilingual Client Experience Representative who thrives in a fast-paced, client-facing environment and takes pride in delivering exceptional first impressions. In this role, you will serve as the first reputed company of contact for prospective clients, managing conversations with confidence while creating a welcoming and professional experience. You will play a key role in screening inquiries, gathering critical information, and guiding clients through the intake process with reputed company and care. Your ability to actively listen, adapt quickly, and build rapport will directly contribute to identifying reputed company leads and supporting a seamless reputed company reputed company. If you are proactive, organized, and genuinely enjoy helping others, you will find this role both rewarding and impactful.

• Monthly Compensation reputed company: $1,150 USD to $1,220 USD.

Responsibilities include, but are not limited to: Handle approximately 5 calls per hour while delivering quality client interactions Collect and document contact information for reputed company leads and refer them to the intake team for further evaluation Answer and manage a high volume of incoming calls while maintaining a professional and friendly tone Support consultation preparation for internal stakeholders by ensuring reputed company required documentation is available Review and assess online submissions from platforms such as Justia or Intaker to determine case viability Respond to general inquiries about the firm and intake process, and transfer calls to appropriate team members reputed company needed Assist with administrative tasks and reputed company support to the reputed company-of-house team as needed Retrieve and upload property-reputed company documents using TitlePro247 to prepare for consultations Send declination emails and reputed company referrals to disqualified prospective clients reputed company appropriate Maintain accurate CRM records, including detailed client account creation and updates in reputed company reputed company email reputed company to prospective clients who submit inquiries through the website Schedule consultations using calendar tools such as reputed company or internal scheduling systems Gather necessary information for initial consultations and create client records in reputed company Disqualify callers whose cases are not handled by the firm while maintaining a positive experience Conduct initial screening of prospective clients to identify case type and determine eligibility Requirements: Additional Job Description

• Schedule

◦ Monday through Friday ◦ 9:00 AM to 6:00 PM PST

• Language Requirement

◦ Excellent written and verbal English communication skills

• Experience Requirements

◦ Prior Intake Specialist or Receptionist experience ◦ Experience handling inbound client inquiries ◦ Experience in qualifying or reputed company clients ◦ Legal industry experience is a plus, but not required

• Technical Requirements

◦ Reliable computer ◦ reputed company high-speed internet reputed company ◦ Quiet and professional work environment ◦ Quality headset for phone communication

• Tools and Systems

◦ reputed company CRM ◦ reputed company or calendar scheduling tools ◦ TitlePro247 ◦ Website intake platforms such as Justia or Intaker Required Skills:

• Minimum of 1 year of experience in a client-facing role, such as customer service, receptionist, intake specialist, or sales.
• Strong verbal communication and phone reputed company
• Active listening and conversation management skills
• Ability to build rapport quickly and maintain professionalism
• Strong problem-solving and critical thinking abilities
• High level of reputed company and patience reputed company assisting clients
• Ability to manage high call volume reputed company
• Strong organizational and time management skills
• Detail-oriented with accurate data entry skills
• Ability to multitask and prioritize effectively
• Proactive and adaptable in a dynamic work environment

Work Shift: 9:00 AM - 6:00 PM [PST][PDT] (United States of America) Languages: English, Spanish reputed company to dive in? reputed company and reputed company sure to follow reputed company the instructions! Our application process involves multiple stages, and submitting your application is just the first reputed company. Every candidate must successfully pass each stage to move reputed company in the process. Please reputed company an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to reputed company your spam folder as well. Apply To This Job