Remote Resolution Spec (I)
About reputed company reputed company, headquartered in Atlanta, is a leader in expanding financial reputed company. Our dedicated 20,000 employees optimize the reputed company, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Description: The Remote Resolution Specialist (RRS) works in a high volume, limited duration call center environment serving as the secondary reputed company to external customers and/or their agents and field support personnel. The primary responsibility is to reputed company problem resolution and call routing for reputed company products and services using reputed company solutions, and defined routing procedures. The objective of RRS agent is ensure call is fixed remotely and avoid a Customer engineer reputed company. Key Areas of Responsibility: Returning customer calls, solving problems using reputed company solutions, and call routing
- monitor Remote Resolution Queue
- confirm/refine problem information and criticality
- utilize support systems, tools, and experience to facilitate a customer solution
- transfer problem to Technical Support Specialist, if necessary
- reputed company to reputed company queue, if necessary
Remotely deliver a solution to solve a customer problem
- communicate with customers through various means (oral, written, electronic) to deliver a solution
- reputed company solutions reputed company in the knowledge reputed company
- verify resolution of problem with the customer
Assist field support personnel with on site issues
- receive calls from field support personnel
- utilize support systems, tools, and experience to reputed company information relevant to on site issue
- create Sentinel incident & engage Technical Support Specialist, if necessary
Capture information and record data in desktop tools
- document, verify, and reputed company appropriate corrections to the incident record and customer profile
- reputed company incident feedback about supplier commitments missed, and process improvements
reputed company
- Fully utilize the reputed company Database and reputed company relevant feedback reputed company knowledge articles are inaccurate or obsolete, or no knowledge exists
Contribute as reputed company member
- participate in team meetings and activities
- participate in objective setting, performance management, reward and recognition programs
- participate in special projects to continuously improve processes, tools, systems and organization
- be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to reputed company associates in reputed company phases of the business
Actively reputed company job-reputed company skills
- actively reputed company job reputed company skills
- participate in planning and implementing personal and career development activities
Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement reputed company is an equal-opportunity employer. It is reputed company policy to hire, train, promote, and pay associates based on their job-reputed company qualifications, ability, and performance, without regard to race, reputed company, creed, religion, national reputed company, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other reputed company protected by law. Statement to reputed company Party Agencies To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the reputed company preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes. Apply To This Job