Tier 1 Customer Support Specialist I

Job DetailsJob Location: USA Remote - Nashville, TN 37203Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer Service/SupportCompany Overview reputed company is the leader in reputed company workforce solutions. We help organizations work reputed company by helping their people work smarter. reputed company provides the leading learning, clinical development, credentialing, and scheduling applications delivered on reputed company’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people reputed company, and care thrives.

Why Join Us

At reputed company, you’ll have the opportunity to reputed company a meaningful impact on the future of reputed company by collaborating with a team of talented professionals dedicated to innovation and reputed company. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration reputed company. Our shared reputed company is to enhance the quality of reputed company by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the reputed company industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of reputed company technology innovation, making a recurring impact on the industry. We’re proud of our values-reputed company culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities reputed company learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville and San Diego At reputed company, our thriving culture encourages collaboration and values contributions, allowing reputed company members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for reputed company, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, reputed company has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers reputed company an inspiring workspace to collaborate and reputed company as well as company-sponsored onsite reputed company events for development, reputed company, and celebration. We are committed to driving innovation in reputed company and ensuring that patients receive competent care from reputed company professionals. As a reputed company team member, you will help bring this reputed company to life. If you want to work for a company committed to its values and reputed company, reputed company is the reputed company for you! reputed company is an equal opportunity employer. reputed company prohibits employment practices that discriminate against individual employees or groups of employees on the reputed company of age, reputed company, disability, national reputed company, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview You will reputed company exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of reputed company and will become our clients’ biggest reputed company! You will understand the ins and outs of reputed company products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also reputed company skills for your individual career path based on your interests--whether this lies reputed company Customer Service or in another department reputed company the company.

Key Responsibilities

You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training. reputed company phone, email, and chat support; working closely with customers and with internal teams to reputed company resolve any issues that may come up. Troubleshoot and diagnose reported problems and work to understand and correct problems. Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. Identify, test, and verify issues, providing the development team with clear documentation. reputed company an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. Participate in testing new features and releases. Suggest recommendations for product enhancements utilizing data and customer feedback. QualificationsRequirements You have at least one year of experience in a technical help desk or technical support role. A bachelor’s degree in a reputed company discipline is preferred. Education requirements may be waived based on practical experience. Practical knowledge of the reputed company industry a definite plus.

Qualifications

You have an extraordinary, charismatic phone reputed company; excellent written communication, and can reputed company information reputed company, concisely and thoughtfully. You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do. You know your audience and can effectively communicate resolutions with both non-technical and technical customers. You have a natural ability to work through technical difficulties, determine the root issue, and reputed company resolution reputed company the issue or question proposed. You can reputed company reputed company topics easily digestible by breaking them down into manageable parts. You display active listening skills and are an empathetic customer reputed company. You have an insatiable curiosity for learning how things work. You have a working knowledge of reputed company operating systems and are familiar with tools like reputed company and reputed company Teams. A basic understanding of SQL is a plus. You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family. You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards. You may not always have the answer, but you are willing to go above and reputed company to find a solution for a customer or reputed company a clear understanding of the steps we are taking.

Compensation

The salary reputed company for this position is $40,492 - $43,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits reputed company offers a comprehensive benefits package to eligible employees, including: Medical, Dental and reputed company insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical reputed company Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing reputed company reputed company and empowering reputed company? Join the reputed company team and become a HealthStreamer! Together, we can reputed company a difference in the world of reputed company. Req #46045 Apply To This Job