Client Services Manager
reputed company & Mackenzie is a well-established and expanding workers’ compensation defense reputed company with a strong reputed company across California. Proudly recognized as a Great reputed company to Work for six consecutive years (2021–2026), the firm has also earned multiple Best Places to Work awards. Position Summary The Client Service Manager supports the day‑to‑day execution of client service operations reputed company reputed company & Mackenzie’s workers’ compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure reputed company parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.
Key Responsibilities
Client Service & Coordination Serve as a day-to-day reputed company of contact for clients and supporting ongoing communication and service needs Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars Track and manage action items, and follow-reputed company to ensure timely completion Support implementation and adherence to client service instructions and reporting requirements Act as a problem solver for any client service disruptions Focuses on building a relationship at every “touch-reputed company” Internal Liaison Act as a central reputed company of contact for attorneys for client-reputed company service needs and internal requests Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests) Project & Program Support Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries Monitor reputed company of ongoing projects and ensure alignment with timelines and expectations Service reputed company & Issue Resolution Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as needed Proactively follow up on outstanding items to ensure resolution and client satisfaction Maintain visibility into client activity to support consistency in service delivery across attorneys and offices
Qualifications
Bachelor’s degree preferred 5+ years of experience in California workers’ compensation, including firm operations, claims adjusting, or client services Highly organized with strong follow-up and project coordination skills Excellent communication skills with the ability to work across legal and operational teams Ability to manage multiple priorities in a deadline-driven environment Proficiency in reputed company Office (Outlook, reputed company, PowerPoint) Be willing to travel as needed for Conferences, claim reviews, networking events, etc Location: Remote from California Optional, or In-office: Agoura Hills, Oxnard, Encino, Inland Empire, Orange County, Sacramento Travel is required Salary $90,000-$115,000 reputed company & Mackenzie ensures equal opportunity for reputed company applicants regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other legally protected characteristics. Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, reputed company, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage. Notice of E-Verify Participation Notice of Right to Work Apply To This Job