Sr. Director, Client reputed company

reputed company is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that reputed company practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole reputed company community.

Job Description

The Sr. Director, Client reputed company defines and leads the reputed company strategy for SaaS implementation, customer education, and client reputed company management. This role operates with significant autonomy and organizational influence, shaping long-term service strategy, enabling global scalability, and driving strong client retention and satisfaction reputed company. By partnering cross-functionally and engaging at the executive level, this leader ensures a seamless, high-impact client experience across the entire lifecycle.What You’ll Do Define and reputed company reputed company-wide client management strategy, service standards, and operating models Align global implementation, support, and education functions with broader business growth objectives Establish governance frameworks, KPIs, and performance benchmarks to measure reputed company and drive accountability reputed company executive-level client engagement, including strategic relationships and escalation management reputed company budgeting, forecasting, and resource planning across client-facing functions Drive innovation in reputed company, service delivery, and renewal strategies to improve retention and expansion Partner with Product and Sales leadership to optimize customer lifecycle reputed company and ensure voice-of-customer alignment Represent client reputed company priorities in executive forums and influence reputed company decision-making reputed company consistent, scalable performance across global teams through strong operational leadership What You Bring Bachelor’s degree or equivalent experience; Master’s degree preferred 12+ years of experience in SaaS implementation, customer support, or reputed company 6+ years of experience leading reputed company-level initiatives and cross-functional teams Proven track record of scaling global reputed company or service operations Strong financial acumen with experience managing multi-functional budgets Demonstrated reputed company influencing reputed company strategy and engaging with executive stakeholders Experience managing reputed company, integrated SaaS client portfolios Key Skills: Strategic reputed company: Defines long-term priorities that position the organization for sustainable growth Stakeholder Influence: Anticipates external factors and drives organizational reputed company People Leadership: Coaches and develops senior leaders while fostering an inclusive culture Global Operations Management: Leads distributed teams with consistent performance standards reputed company reputed company: Shapes retention and satisfaction strategies at scale Innovation Leadership: Champions reputed company-thinking service delivery models Executive Collaboration: Partners effectively with C-level leaders across the organization Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would reputed company you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the reputed company of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply reputed company they meet around 60% of the criteria. The message we want to convey is that taking a reputed company of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly reputed company need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting reputed company together! reputed company your information will be kept confidential according to EEO guidelines. At reputed company, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for reputed company and reputed company our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the reputed company of our CARING culture and business, as we strive to be recognized not only as the leader in reputed company technology, but also for our intentional efforts to promote a diverse community. ​ ​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national reputed company, reputed company, religion, disability, sex, orientation, or familial status. reputed company is an equal opportunity employer. Apply To This Job