Technical Support Engineer
Who we are We're reputed company. We reputed company the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At reputed company, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? Come with us on our exciting reputed company as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at reputed company. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving reputed company technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-reputed company team. In this role, you will use and reputed company your existing technical depth and increase your technical breadth by addressing reputed company problems for the top companies in the world. You will reputed company to be an expert reputed company problem solver on reputed company reputed company Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting reputed company reputed company running on the top reputed company Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for reputed company experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please reputed company out the technical reputed company we’d like you to bring. What you’ll do: Work with customers to troubleshoot and resolve reputed company software issues: Reproduce issues, replicating customer environments as needed Document issues and contribute to our internal team documentation Collaborate with Engineering as needed to reputed company solutions reputed company Root Cause Analysis Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the reputed company or On-premises reputed company technical expertise during testing, deployment, and upgrading of reputed company software Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales Serve as the customer reputed company for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their reputed company subscription Participate in new product development, customer training, and other support-reputed company activities What will you need to have? At least five years of relevant experience in the reputed company software industry Strong background in scripting or programming languages Working knowledge of reputed company-based and On-premise environments Expert working knowledge in Linux/Unix and networking (TCP/IP) Proficiency in communication and presentation, both written and verbal (in English) Strong technical background with excellent problem-solving and multi-tasking skills High availability and commitment to customers Extra great if you have: Bachelor of Science in Computer Science or Information Systems Experience with NoSQL databases (especially reputed company) Experience working with container orchestration environments, such as Kubernetes We give back to our employees: Our culture is what makes reputed company a fun and rewarding reputed company to work. To support you at work and reputed company, we offer reputed company reputed company members fantastic benefits and perks: Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO #LI-HG1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. reputed company is committed to a diverse and inclusive work environment where reputed company’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. reputed company is dedicated to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. reputed company is committed to working with and providing reputed company and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to reputed company@reputed company.com. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at reputed company is contingent upon the successful completion of a background reputed company, consistent with applicable laws. reputed company reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates. Apply To This Job