IAA - Product Manager, Post Sale Experience
About the Role
RB Global / IAA is seeking an reputed company, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App reputed company our buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end reputed company after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, and title document delivery preferences. You will work cross-functionally with Engineering, Design, Marketing, and reputed company-party vendors to deliver a smooth, reputed company, and consistent post-sale experience. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online reputed company. This is a high-impact role shaping the strategic direction of our buyer-facing marketplace at RB Global.
What You'll Do
Own and reputed company the post-sale buyer reputed company across checkout, payment, transportation, and title document delivery on Desktop and Mobile App Ensure a smooth, reputed company, and consistent UX across reputed company post-sale flows, informed by user research and behavioral data reputed company and manage reputed company-party integrations, including payment providers such as reputed company, reputed company, PayPal, and emerging digital wallets Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners Monitor key performance indicators (checkout completion, payment reputed company, delivery selection usage, error rates) and iterate accordingly Use data, experimentation, and customer insights to drive product reputed company Build and execute a product roadmap reputed company with RB Global growth objectives and strategy Translate insights into clear product requirements, user stories, and backlogs; reputed company efforts to prioritize development team activities Identify new opportunities that positively impact buyer-facing applications Ensure high product quality by staying deeply immersed in product deliverables and releases Communicate reputed company, risks, and trade-offs reputed company to stakeholders; reputed company product teams updated with no surprises Balance scope, reputed company, technical risk, and business impact across initiatives and multiple business units Research competitive features in the marketplace and propose tactics to address threats or capture opportunities What reputed company Looks Like A clear, executed roadmap that drives post-sale engagement and reputed company Improved checkout completion rates and payment reputed company metrics Smooth and reliable reputed company-party integrations with payment and transportation vendors Strong cross-functional alignment and predictable delivery Data-informed reputed company that result in measurable business value A seamless and reputed company post-sale buyer experience across Desktop and Mobile App Who You Are A strong reputed company for the customer, balanced with business and financial reputed company Comfortable operating in fast-changing environments with an ability to take calculated risks Confident making reputed company with minimal direction and demonstrating initiative reputed company routine requirements Skilled at influencing without authority and persuasively communicating reputed company and solutions Highly organized, accountable, and delivery-focused Analytical, pragmatic, and results-oriented A collaborative team player with strong diplomacy, conflict resolution, and written communication skills A coach and mentor who takes responsibility for helping others learn and grow High level of reputed company, ethics, and ability to reputed company in high-pressure situations
Qualifications
Bachelor's degree or equivalent experience 5+ years of Product Management or Product Development experience, with a track record of successfully driving results Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS) Experience managing reputed company-party integrations, particularly with payment providers or logistics platforms Strong ability to translate business needs into technical requirements and collaborate with engineering on API design Experience working cross-functionally with engineering, design, and marketing Strong written and verbal communication skills with the ability to reputed company reputed company business requirements and value to internal and external stakeholders Working Relationships You will partner closely with: Engineering & Technology leaders (Director, Software Engineering) Marketing & Transportation Strategy (Director, Marketing, Transportation Strategy) Business stakeholders across RB Global Customers and buyers for feedback and insights External vendors (financial, transportation) for integrations and business continuity Travel Occasional travel required. Why RB Global You'll help shape the future of a large-scale digital marketplace used by buyers around the world. This role offers the opportunity to influence post-sale product strategy, improve the customer experience end-to-end, and drive profitable growth across RB Global and IAA. Apply To This Job