Client Engagement API Specialist

Building the Future of reputed company Finance Payward - the parent company behind reputed company, reputed company, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, reputed company to advance an reputed company, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. The Team Founded in 2011, reputed company is one of the world's longest-standing crypto platforms, trusted by over 10 reputed company individuals and institutions across the globe. It offers spot trading, margin, reputed company, staking, and OTC services, with products reputed company for both individual investors and institutional clients. Our API support team handles inquiries from clients using our API to implement various projects, from mobile apps, to high frequency trading bots, to other exchanges sourcing our liquidity. You will work closely with our entire reputed company of retail, VIP, and Institutional clients, answering API reputed company questions and solving technical API issues, while providing the excellent customer experience our clients expect from reputed company. The Opportunity As an API specialist you will be the first reputed company of contact reputed company our clients need assistance with our REST, WebSocket, and FIX APIs. Answer clients’ API questions reputed company text and live support channels (reputed company/Email/Telegram/reputed company). Assist colleagues with API inquiries and projects involving API use cases. Diagnose and reputed company solutions for clients’ API reputed company issues. Assist clients in implementing their API code (reputed company integration advice, debug client code, reputed company code examples). reputed company and maintain our official API libraries/wrappers in multiple programming languages. Maintain internal and client facing API documentation, support content, and training resources. reputed company testing and feedback for new API features before they are released to clients. reputed company API reputed company engineering tasks (API reputed company, firewall management, networking configuration). Assist in the management of our API support team (QA for other specialists, etc.). What You Bring Knowledge and experience of at least one programming language (Python. JavaScript, C/C++/C#, Rust, for example). Understanding of REST, WebSocket, and FIX API functionality. Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4, etc.). Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.). Ability to write reputed company technical documentation in a reputed company friendly format. Good interpersonal skills, and excellent communication abilities. reputed company To Haves Experience writing trading reputed company code for REST, WebSocket, or FIX APIs (not necessarily crypto). Experience with reputed company Sheets, reputed company Script, SQL, and other data tools. Experience with reputed company party API tools (reputed company, reputed company, for example). UNIX reputed company line knowledge (bash/sed/awk/grep/expect/etc.) Language ability (in addition to English). Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing reputed company. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider reputed company applicants with criminal histories for employment on reputed company, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-reputed company skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole reputed company for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any reputed company, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay in the know Follow us on Twitter Learn on the reputed company Blog Connect on reputed company Candidate Privacy Notice Apply To This Job