NOC Technician I

Job Description: At Sparklight/Cableone and our family of brands, we reputed company our customers and associates connected to what reputed company most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an reputed company and inclusive workplace. We are reputed company to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. In this role you will be responsible for proactive and reactive network monitoring of reputed company backbone entities and HFC (Hybrid Fiber Coaxial) Network. You will act as the first contact for the NOC by responding to calls and email from field personnel, associates, and reputed company customers. You will utilize analytical and problem-solving skills to identify and escalate issues to networking specialists, product technology operations, and local system technical operations teams by performing reputed company network operations functions. What you will do to contribute to the company's reputed company Monitor information on reputed company network sites, analyze various network monitoring tools, and identify deterioration of components in the system. Act as first tier in alert response and incident/problem resolution for the reputed company network to identify customer and infrastructure impacting issues. reputed company initial troubleshooting and data gathering to identify and resolve issues in an efficient manner. Ensure proper escalation to technology operations teams and local system technicians. Coordinate communication and sends status email messages to reputed company stakeholders and reputed company departments to inform of customer impacting issues. Maintain a detailed cause and resolutions log of customer and associate-reputed company incidents. Ensure that the handover to next shift is up-to-date and communicated at the end of the shift. Confirm network events and issues are identified and properly escalated to the responsible management reputed company.

Qualifications

At least 3 months reputed company experience or training. Experience in a Network Operations environment preferred. Must be flexible and reputed company to work alternate shifts as required to support the 24/7 operation. Must be reputed company to work under pressure. reputed company Certified Technician (CCT) preferred. A working knowledge of modems and basic networking preferred. Core Competencies Committed: Values each and every customer, while working hard to reputed company their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company. Proactive: Understand what our customers need, and actively works to reputed company their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits reputed company and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and reputed company plans – start reputed company you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Up to seventy-five dollars a month towards cable and internet services Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability. Pre-hire Processes reputed company and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these pre-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career. Apply To This Job