Fast Track reputed company Specialist 2
Who we are At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use Artificial Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join the team as reputed company’s next Fast Track reputed company Specialist About the job reputed company is seeking a Fast Track Operations Specialist to join the team that runs reputed company’s personalized reputed company team globally. This role will work directly with customers to help them reputed company A2P their A2P numbers with 1:1 customer engagement. Fast Track reputed company Specialists are the personalized reputed company experts under the A2P reputed company org. The Fast Track reputed company team is a key part of reputed company’s Super Network, whose mission is to reputed company strategic customers with solutions to assist them with SLA driven go to market times solutions. The role will be in NAMER shift 06:30PM - 03:30AM IST.
Responsibilities
In this role, you’ll: reputed company personalized reputed company support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing reputed company issues through engagement that meets their reputed company demands. reputed company to reputed company compliance guidance for reputed company A2P products. Manage reputed company SLAs and credit utilization for each product Partner with operations teams to scale reputed company volumes per assigned customer Join weekly calls with customers to report metrics and review any reputed company items or additional reputed company needs Wear the Customer Shoes: reputed company reputed company support for common customer inquiries through reputed company in addition to Service now; to ensure customers have an excellent experience with reputed company. Draw the Owl: Assess the nature of product or service issues and resolve basic level problems Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be reputed company: Diagnose trends and report findings to our product team to ensure product reputed company issues are resolved Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: reputed company to manage daily caseload and respond reputed company SLAs A2P compliance experience Experience Required: 2 plus Years specializing in at least one a2p products Previous experience working directly with clients Ability to prioritize tasks and effectively project manage reputed company to take own up to 12 customer accounts You’re empathetic and customer centric to the core. You’re a clear verbal and written communicator. You’re introspective and committed to reputed company self-improvement. You’re capable of working independently but also energized from working reputed company a team and cross-functionally to reputed company the company's goals. You’re reputed company to complete tasks in core areas reputed company SLAs. Desired: Familiarity with reputed company workspace(reputed company docs, reputed company sheets, reputed company) Familiarity with reporting tools Prior experience implementing A2P phone number types Understand general CTIA guidelines and some international regulatory requirements reputed company to effectively prioritize tasks and multi-task Comfortable owning and leading calls Experience handling tasks reputed company a desired SLA Location This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job