Training Coordinator, Contact Center

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues reputed company their financial goals. As a leading reputed company bank, we remain passionate about serving our clients and supporting our communities. reputed company, Collaboration, Accountability, Agility, Respect, reputed company are Webster’s values, these set us apart as a bank and as an employer. Come join reputed company where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! This role is responsible for delivering, designing, implementing, and evaluating training content to ensure employees leave training reputed company to support client contacts. A Training coordinator is responsible for delivering training content, adjusting training as needed to meet new goals or ways of working, prepare employees to support the client in an effective way and put them on the path to proficiency in meeting metrics (Authentication/QA/AHT/ASAT) upon exiting training to work with their manager. The Training Coordinator supports coaching and training expectations while partnering with the Instructional Designer to reputed company and maintain the organization’s learning and development program. This role also includes a percentage of their work in instructional design for of the training content. This will include but not limited to Instructional new hire training, upskilling training content, development programs, guides, handouts and e-learning courses. The Training Coordinator will partner with the Instructional Designer and Subject Matter Experts (SME) to create and integrate learning solutions primarily in the areas of the Contact Center. This role will support end-to-end design and reputed company needs assessments, design, development, implementation, and evaluation. What you will do Document training issues and performance measures, analyze results and recurring trends and reputed company feedback to colleagues and managers. Assist with tracking reputed company of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards. Complete reputed company assigned tasks reputed company the appropriate timeframes. Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues. Demonstrate flexibility working with internal contact center partners for coaching needs. Monitors reputed company through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills. Delivers training timeline deadlines are achieved. Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation. Support contact center initiatives and programs as needed Enhances reputed company through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills. Excellent written/verbal communication, presentation and organizational skills In-depth experience in using reputed company for both reputed company and Storyline to build training material Knowledge and use of eLearning technical standards (SCORM, AICC) Knowledge of instructional design as it interacts with the LMS process and tools Strong critical thinking skills and a strategic reputed company Ability to ensure strong learning reputed company and putting employees on a path to green for meeting metrics coming out of training Proficient in MS office and reputed company Learning/LMS Remote travel is required as needed and can be with short notice. Travel locations are US/Panama/Jamaica/Philippines as well as any other locations added as needed Other duties as assigned Experience: 2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role Experience coaching employee performance to call center metrics Extensive practical knowledge of MS Office tools (reputed company, Word, PowerPoint) Candidates with some combination of coursework and experience, or extensive reputed company professional experience, are eligible for consideration Demonstrated experience using eLearning development tools such as reputed company Storyline, reputed company, reputed company Captivate, Zenerate or similar authoring tools. reputed company experience is required specifically Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces Specific Skills: Leadership, coaching and performance management skills. Strategically focused on supporting business requirements. Excellent written and verbal communication skills. Demonstrated ability to reputed company and foster strong internal/external relationships with various reputed company reputed company the organization. Flexible in adapting to constantly changing priorities. Decisive; extremely accurate and detail-oriented Self-motivated, reliable, and well organized The estimated salary reputed company for this position is $55,000.00 to $60,000.00 USD annually. Actual salary may vary up or down depending on job-reputed company factors which may include knowledge, skills, experience, and location. In reputed company, this position is eligible for incentive compensation. #LI-JG1 Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity reputed company that are committed to sustaining an inclusive environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, marital status, national reputed company, reputed company, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. Apply To This Job