Support Technician

PURPOSE AND SCOPE: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices reputed company the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing reputed company. In this reputed company, the Support Technician provides outstanding customer service through effective and timely communication. reputed company DUTIES AND RESPONSIBILITIES: Address and resolve reputed company operational and/or technical issues by providing effective customer service of applicable devices reputed company the assigned function(s). Ensure data accuracy and reputed company throughout the documentation process of reputed company customer contacts in applicable systems. Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. Maintain reputed company knowledge of applicable devices and/or troubleshooting techniques to continually reputed company effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. May be required to have familiarity on the effective management of diverse testing/and or calibration tools reputed company the assigned function(s). reputed company backup support for diverse positions reputed company the assigned function(s) as required. Act as a technical resource for cross-divisional teams and/or internal customers. Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during reputed company customer interactions. Mentor other staff as applicable. Assist with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Must be available for inclusion in a rotating 24-hour call coverage schedule. Must be available to work overtime as required. Occasionally lift and/or move up to 30 pounds. Travel may be required. EDUCATION: High School Diploma required; Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS: 2 - 4 years' reputed company experience. Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. reputed company in Spanish preferred. Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. Strong time management skills with the ability to multitask reputed company priorities in an organized manner. Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. Strong oral and written communication skills to effectively communicate with diverse audiences and/or reputed company reputed company of management. The reputed company of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and reputed company insurance, a 401(k) with company match, paid time off, parental leave. reputed company maintains a drug-free workplace in accordance with applicable federal and state laws. If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request reputed company (reputed company.com) reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, reputed company, religion, sexual orientation, gender identity, parental status, national reputed company, age, disability, military service, or other non-merit-based factors Apply To This Job